DynaRep Brings Client/Server Capabilities to Traditional Mainframe Call Centers; Aristacom's client/server CTI solution combines the power and security of the mainframe with Windows-based workstations to give the agent quick, easy access to customer data.ALAMEDA Alameda (ăləmē`də, –mā`də), city (1990 pop. 76,459), Alameda co., W central Calif., on an island just off the eastern shore of San Francisco Bay; settled 1850, inc. as a city 1884. , Calif.--(BUSINESS WIRE)--June 4, 1996--Aristacom International Inc., the world's leading mainframe Computer-Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) company, today announced the immediate availability of DynaRep. DynaRep is a client/server An architecture in which the user's PC (the client) is the requesting machine and the server is the supplying machine, both of which are connected via a local area network (LAN) or wide area network (WAN). CTI solution which links the telephone switch to both TCP/IP TCP/IP in full Transmission Control Protocol/Internet Protocol Standard Internet communications protocols that allow digital computers to communicate over long distances. LAN-based Windows desktops and applications on the mainframe computer system. Call center representatives now have seamless See seamless integration. access to the appropriate customer information databases, while using existing mainframe applications. DynaRep provides a set of high level APIs which facilitates the integration of applications with the telephone switch. The CTI benefits include: intelligent answering ("screen pop"), intelligent transfer and conference, call routing based on company-determined criteria, integration of voice response systems with the CTI applications, abandoned call tracking and easy call returning, automatic outdialing with customer information at hand, and powerful tools for analyzing call center activity. "DynaRep brings a new dimension to client/server call center applications," said Jack Iacobucci, president and chief executive officer of Aristacom. "Unlike existing LAN-based client/server solutions, DynaRep enables businesses to very easily integrate call center functions with legacy applications and data running on the mainframe. "Optimizing existing resources, DynaRep creates a single powerful tool for increasing call center productivity and vastly improving customer service. An added benefit is the support of 3270 terminals which allows a company to implement client/server at a pace which is in synch with the needs of the business." Availability DynaRep is available from Aristacom immediately. Pricing for DynaRep is based on the number of mainframe servers and desktop clients. Volume pricing is available. About Aristacom International Aristacom International Inc., a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. with headquarters in Alameda, is a leading provider of software and services that integrate companies' information management and telephone systems. Aristacom is well known for its SCIL-LINK line of CTI products which are installed in the call centers of leading financial institutions, utility companies, health care providers, major manufacturers, federal government agencies and other large firms. Aristacom headquarters are located at 1320 Harbor Bay Parkway Bay Parkway refers to the following roads and transit stations: Roads
Note to Editors: DynaRep is a trademark and SCIL-LINK is a registered trademark of Aristacom International. All other trademarks are the property of their respective owners. CONTACT: Aristacom International Inc., Alameda Debra DeBondt, 510/748-1500 or YCHANGE Group Jim Smith There are several famous people with the name Jim Smith, including:
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