Dunkin' Donuts, Baskin-Robbins and Togo's Parent Harnesses Strategic Value of IT by Outsourcing IBM Infrastructure to InterNoded.Business Editors/High-Tech Writers CAMBRIDGE, Mass.--(BUSINESS WIRE)--May 5, 2003 Allied Domecq Allied Domecq PLC was an international company, headquartered in Bristol, UK that operated spirits, wine, and quick service restaurant businesses. History Allied Domecq was the result of a 1994 merger between Allied Lyons and Pedro Domecq.[1]. Quick Service Restaurants (ADQSR ADQSR Allied Domecq Quick Service Restaurants ) Boosts IT Group's Strategic Value, Sharpens Focus To Meet a Competitive Market with InterNoded's Managed Services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality InterNoded, a leading managed service provider and IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Premier Business Partner, announced that Allied Domecq Quick Service Restaurants (ADQSR) has outsourced its IBM Lotus Domino Lotus Domino is an IBM server product that provides enterprise-grade e-mail, collaboration capabilities, and custom application platform. Domino began life as Lotus Notes Server, the server component of Lotus Development Corporation's client-server messaging technology. back-end computing system to InterNoded. Allied Domecq QSR QSR Quick Service Restaurant QSR QoS (Quality of Service) Satisfaction Rate QSR Quality System Regulations QSR Quality Status Report QSR Quality System Review QSR Quarterly Status Report QSR Quality System Requirement is part of Allied Domecq PLC, a leading international retailer of spirits, wines, and quick service restaurants. ADQSR now relies on InterNoded to build, run and maintain its critical day-to-day Domino business systems from email to applications on a 24 x 7 x 365 basis. By freeing IT staff to add strategic value while offloading the mundane infrastructure work to InterNoded, ADQSR has sharpened its IT group's focus on leveraging technology to meet heightened competition within the quick service restaurant category. As the franchisor of nearly 11,000 Dunkin' Donuts Sources: Dunkin' Donuts is an international coffee and donut retailer founded in 1950 in Quincy, Massachusetts, U.S. by William Rosenberg. Corporate Profile History , Baskin-Robbins and Togo's stores worldwide, ADQSR has nearly 1,200 staffers including 650 in its Randolph, Massachusetts Randolph is a town in Norfolk County, Massachusetts, United States. As of the 2000 census, the town population was 30,963. The ZIP code of Randolph, Massachusetts is 02368. , headquarters and Glendale, California, offices, and the remainder in field locations throughout the US and abroad. Innovative use of technology is key to its competitive strategy. Yet keeping staff trained and available to run messaging and line-of-business applications was limiting the IT group's flexibility to spend time on creating new IT systems requested by retail brand and other staff. ADQSR needed the focus, expertise and stability of a proven outsourcing organization to address its Domino infrastructure - an outsourcer with a fanatical devotion to service and an affordable cost-structure. Put IT in the Front Lines of The Business Today InterNoded provides 24 x 7 x 365 secure managed server, help desk and applications support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services for over 40 critical line-of-business applications at ADQSR, including new store development systems vital to ADQSR's market expansion. "By partnering with InterNoded, our IT function is better leveraged to support the company's overall business strategy," said Michael Furlow, CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. of Allied Domecq Quick Service Restaurants. 'We're assured of having skilled administrators and developers for our Domino infrastructure who we can depend upon to scale up or down as the needs of the business change. Now IT can focus our efforts on the internal and customer-facing systems that improve our service to franchisees and customers. InterNoded has become a trusted ally and often acts as a strategic consultant on some of our longer-term technology initiatives." What InterNoded Provides ADQSR InterNoded manages over a dozen Domino servers located in ADQSR's corporate headquarters in Massachusetts as part of ADQSR's shared services shared services, n.pl the administrative, clinical, or other service functions that are common to two or more hospitals or their health care facilities and used jointly or cooperatively by them. model for IT. InterNoded staff builds and maintains Domino applications, leveraging its knowedge of ADQSR's business into concrete tactics to keep end-user service levels high and support calls low. InterNoded server monitoring and maintenance saves ADQSR the hassle of installing, upgrading, patching and administering its Domino systems. Remote administration of Domino servers, software, databases, operating systems and network components takes place through a secure Virtual Private Network (VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. ) connection. Established administration processes and service levels ensure a consistently high level of accessibility and quality support. To assure cohesive resolution of issues that may arise, InterNoded also handles all requests for Domino support from Allied Domecq QSR's corporate IT help desk, providing a detailed process to track, escalate and close out trouble tickets. In addition, InterNoded provides ADQSR with application-specific support for mission-critical systems such as new store development databases. Support includes break-fix requests, enhancements and new application development, driven by InterNoded's decade of expertise in IBM technologies and managed services in a wide range of industries. "Our work for ADQSR typifies InterNoded's rock-solid processes and procedures, great tactical execution, and more importantly, our ability to design and develop solutions that meet business needs," said Julie Palen, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of InterNoded. "Whether a big brand or a small firm, InterNoded frees our clients to focus on what they do best, while we work to increase efficiencies, streamline processes, and improve productivity." About InterNoded Inc. InterNoded Inc., founded in 1993, is a leading managed services solution provider specializing in strategic consulting, application development, advanced collaboration solutions and managed hosting offerings. InterNoded provides a wide range of flexible and reliable solutions to build, host and support business applications and systems that help companies improve their business processes, become more productive, and recognize cost savings. |
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