Dubai Police Promote Community Outreach with Captaris Business Information Delivery Solutions.

Business Editors/High-Tech Writers

BELLEVUE, Wash.--(BUSINESS WIRE)--Sept. 24, 2003

Captaris, Inc. (Nasdaq:CAPA):

-- Captaris technology allows Dubai Police mobile access to

corporate data

-- Microsoft compliant solution offers reliability and employees

ease of use

-- On time, on budget implementation by ITQAN

Captaris, Inc. (Nasdaq:CAPA), a leading provider of business information delivery solutions, today announced their successful implementation at Dubai Police in the United Arab Emirates (UAE) of their Captaris solutions, comprised of RightFax enterprise fax and e-document delivery, CallXpress voice mail and unified messaging solution and Infinite Mobile Delivery server-based wireless solutions. The Captaris solutions allow the Dubai Police to react quickly to confidential information received by phone, fax and email.

Captain Khalid Nasser Al Razooqi, E-Operations Department, who led the Dubai Police implementation team explains, "We leave no stone unturned to make Dubai Police more efficient and more helpful to the community. Understanding that two-way communication with the public is paramount for success, we have to be available 24/7. Once we reached communication overload we realized we could not turn the information away, but had to find a smarter way of dealing with it."

Fadi Honein, Regional Manager MENA & India, Captaris, Inc. stated, "Communication is good, but too much information can cripple an organization unless it can be filtered and managed effectively. With over 700 employees at Dubai Police, over 2,000 land lines, countless mobile phones, 178 individual fax machines, group and individual email addresses and information coming from the public via their Web page, something had to be done."

The Dubai Police implemented the Captaris solutions on their existing Microsoft Exchange 2000 Server. Already enjoying the reliability and features of Microsoft Outlook 2000, the Dubai Police wanted to ensure their employees would be able to use the Captaris solutions without the need for organization-wide training. Choosing the Microsoft-compliant Captaris solutions met that goal.

Abdullatif al Mulla, General Manager, Microsoft South Gulf said, "We were pleased to be able to assist Dubai Police in their decision to reorganize their communications structure with Captaris products on a Microsoft platform. This is a great example of how local teams can work together to bring world class solutions to our customers in the UAE."

The solutions were seamlessly integrated by ITQAN, a well established and reputed e-services solution provider to the government sector. Captain Razooqi said, "I am delighted to report that this project was completed on time and within budget. ITQAN made that possible."

The goals of Captaris are to help business users reduce costs and increase the performance of their critical business information investments. In addition, Dubai Police reaps the benefits of mobile access to the information that is usually tied to their office desktop. In this case three solutions were implemented:

-- RightFax is the proven market leader in enterprise fax and

e-document delivery solutions. RightFax achieves significant

cost reductions for Dubai Police by integrating and automating

the flow of a full range of fax, paper and electronic

documents and data from any application via fax, email, print

devices or over the Internet.

-- CallXpress voice mail and unified messaging solutions provide

Dubai Police office and mobile workers with centralized access

and management of voice, fax and email. CallXpress also gives

Dubai Police a rich set of messaging features, regardless of

the PBX platform, providing employees with a reliable system

that delivers significant productivity gains.

-- The Infinite family of server-based wireless solutions

delivers secure and reliable access for Dubai Police to any

device, over any network from any application. Infinite

increases Dubai Police mobile workers' productivity by

reducing voice, fax and email message retrieval time by 70

percent compared to traditional methods.

Together, these three solutions enabled Dubai Police to increase message confidentiality, increase employee efficiency, allow traveling staff to remain in control of their communications 24/7, surpass Dubai's e-government initiative expectations and save costs.

Captain Razooqi sums it up. "We now have access to messages at any time, using different channels from wherever we are. We can call in to listen to emails or voice messages and log-in on our mobile phone to access messages. We get our faxes forwarded to any fax machine and accessing all is possible on the Web."

About Captaris, Inc.

Captaris is a leading provider of business information delivery solutions that integrate and automate the flow of messages, data and documents. Captaris produces a suite of proven products and services, in partnership with leading enterprise software companies, delivered through a global distribution network. Captaris has over 100,000 systems installed worldwide, with more than 90 of the Fortune 100 companies using the company's award-winning products and services to reduce costs and increase the performance of critical business information investments.

Captaris is headquartered in Bellevue, WA, and has main offices in Tucson, AZ, Portland, OR, and the European headquarters in Nieuwegein, The Netherlands. In addition, Captaris has sales and support offices in Switzerland, the United Kingdom, Germany, Hong Kong, Australia, and Dubai. The company was founded in 1982 and is publicly traded on the NASDAQ National Market under the symbol CAPA. For more information please visit www.captaris.com.

Captaris products RightFax, CallXpress and Infinite are trademarks of Captaris. All other company, brand and product names are the property and/or trademarks of their respective companies.

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