Dubai Islamic Bank Enhances Customer Service and Cuts Costs with Avaya IP Telephony.Summary: Dubai Islamic Bank The Dubai Islamic Bank is an Islamic bank in Dubai, established in 1975. Financial Information Figure 2004 2003 2002 Total Assets 30,613,361 22,778,319 19,587,790 Shareholder's Equity 2,687,419 1,548,180 1,473,986 NIAT 461,003 234,456 159,798 -- the world's first fully-fledged Islamic bank founded in 1975 -- has reduced its branch-to-branch communications costs by almost 50 percent in just six months by deploying an Avaya IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. solution. Covering 80 branches and more than 3000 extensions, the new Avaya system also enables Dubai Islamic Bank to improve customer service via a single corporate directory, which allows customer enquiries to be resolved on the first call. Dubai Islamic Bank Enhances Customer Service and Cuts Costs with Avaya IP Telephony Avaya solution connects 80 bank branches with 3000+ extensions on a single corporate network reducing telecoms costs by almost 50% in just six months Dubai Islamic Bank -- the world's first fully-fledged Islamic bank founded in 1975 -- has reduced its branch-to-branch communications costs by almost 50 percent in just six months by deploying an Avaya IP telephony solution. Covering 80 branches and more than 3000 extensions, the new Avaya system also enables Dubai Islamic Bank to improve customer service via a single corporate directory, which allows customer enquiries to be resolved on the first call. "There are three key benefits that Dubai Islamic Bank has already realized by moving to IP telephony from Avaya -- improved customer service through a centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. communications system In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. , enhanced employee productivity as all DIB (1) (Directory Information Base) Also called "white pages," a database of names in an X.500 system. (2) (Device Independent B staff can now be reached by their own extensions, and a reduced telecoms cost of almost 50% in less than 6 months," said Mr. Ali Al Basti Al Basti (Also Al Kardai or just Al) is a tormenting feminine night-demon in Turkish folklore (Anatolia, Turkmenistan). Those who she visits are said to wake up in an intense fever. , Head of Admin Affairs, Dubai Islamic Bank. "The new IP telephony infrastructure has given the bank its fastest-ever return on investment for an IT/telecoms deployment, which is important at a time when the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. industry is making every effort to maximize its technology spend. IP telephony has also empowered the bank to centrally manage, control and administer our communications, including a disaster recovery option should we experience any downtime The time during which a computer is not functioning due to hardware, operating system or application program failure. . All of these elements combine into a more cost-effective communications strategy for the bank which also benefits our customers," he explained. Olive, an Avaya partner in the Middle East, delivered the new IP telephony system to Dubai Islamic Bank, including a seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. of a multi-vendor voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. system to a single Avaya modular solution. Opting for IP telephony means that all of the banks calls from branch-to-branch are via extension, or 'internal' calls on the Avaya network, delivering substantial cost savings. Customers can also reach Dubai Islamic Bank's different service groups, including retail and private banking, business and corporate banking, investment banking and real estate finance, more quickly and easily via the new network. "The banking sector is facing rigorous pressure to reduce costs and optimize its technology solutions while maintaining and even improving customer service. By moving to IP telephony, Dubai Islamic Bank can now more accurately forecast its telecoms costs while benchmarking savings from the new system, and benefit from increased staff productivity and customer service delivery," Nidal Abou-Ltaif, area vice president of Emerging Markets for Avaya 2009 Al Bawaba (www.albawaba.com) 2009 Al Bawaba (Albawaba.com) Provided by Syndigate.info an Albawaba.com company |
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