Dover Pacific Helps Companies Sell Direct and Increase Revenues; Turnkey Order Management Software Automates and Integrates Every Aspect of Taking and Fulfilling Orders.

SAN DIEGO--(BUSINESS WIRE)--May 18, 1998--Dover Pacific Computing, Inc., providers of turnkey order management software for direct marketing, today announced Orders of Magnitude(TM), an application suite that supports real-time, interactive order management.

The software helps companies market and sell directly to customers to increase revenues, boost global market penetration and enhance customer service. Orders of Magnitude is a secure solution that fits into a company's existing overall commerce architecture.

Orders of Magnitude controls and integrates every aspect of taking, processing, fulfilling and shipping an order. Its call center operations, credit card processing, Web order entry, product fulfillment capabilities and return management software enables a company to interact more effectively with customers by integrating all channels of communication, including phone, fax, e-mail and Web orders, into existing business processes.

Dover Pacific's order management software, which runs on Microsoft Windows NT, HP-UX and Sun Solaris, is also designed to plug into legacy and existing back-end systems, including databases such as Oracle, Microsoft SQL Server, Informix and Sybase, providing mappings to existing schema and accounting programs. Additionally, Orders of Magnitude supports encrypted order and payment transactions for added security over the Web.

"We are raising the bar on existing e-commerce and order management applications because it is no longer acceptable to just take an order. Applications must support real-time customer service over the Web and be flexible enough to meet a company's specific direct marketing needs," said Tom Hennings, CEO of Dover Pacific Computing. "Our solution allows companies to continually tailor their order management to fit one or several different time-tested consumer-direct marketing strategies."

By combining years of catalog and order management experience with Internet and systems knowledge, Dover Pacific has created turnkey software that is customizable for a wide variety of direct marketing activities. For example, sales and marketing executives can use Orders of Magnitude to set up special offers, offers-of-the-day, flexible payment plans and configuration options per inventory item, all without bothering their corporate IS staff.

Orders of Magnitude Handles Customer Orders Across the Enterprise

Orders of Magnitude can be used by any company that is shipping products directly to end users, including traditional business-to-business or consumer catalog companies, telesales departments, electronic commerce companies, call centers, infomercial providers, outsourced fulfillment companies, manufacturers or distributors.

Businesses such as Gemplus, the world's leading provider of smart card-based solutions, are already benefiting. Gemplus used Orders of Magnitude to develop its Gemplus Webstore, a virtual smart card store on the Internet, which enables the company to provide direct sales of smart cards, readers and development kits to its customers worldwide.

Gemplus' Webstore is designed to offer customers the pre-sales information they need and a simple process for ordering the company's smart card products. Additionally, the site offers Gemplus customers cost-efficient real-time sales transactions, order status and post-sales customer support. The Orders of Magnitude project, which included some customization, took fewer than three months to complete.

"We chose Dover Pacific not only because of the front-end, visual Web component that customers see, but because of its back-end integration into our existing business processes and the ability to connect to our fulfillment company," said John Landwehr, director of product marketing at Gemplus. "Another benefit for us is the customizable and easy-to-view desktop application that our customer service center uses to instantly check the status of an individual order, as well as take new orders over the phone."

Orders of Magnitude

Orders of Magnitude is a comprehensive solution for companies that want to integrate the Web with their internal networks to sell directly to end users. Specifically, Orders of Magnitude: -0-

--   Provides support for a company's telesales operations with order
     entry, payment processing, shipping, pick lists, special offers,
     inventory kits, return management and more.

--   Automatically puts a company's product line on the Web, including
     stored images and critical information, so that the company can
     take and process orders, as well as provide real-time shipping
     status.

--   Provides a single manifest station for major delivery services
     and carriers and allows for the customization of smaller
     shippers, as well as provides e-mail updates to customers
     regarding shipments.

--   Supports multiple companies on one system with the ability to
     create separate pricing levels, discounts, tax tables and packing
     slips.

--   Allows a company to support multiple selling companies, either
     through the call center or as a virtual mall. On the Web site
     each company has its own "look and feel," as well as its own
     order management and fulfillment logic throughout the system.

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Pricing and Availability

Dover Pacific's Orders of Magnitude, which begins at $50,000, is available now and includes consulting services and technical support to ensure the successful development and deployment of order management applications.

Company Management

Combined, Dover Pacific's management team has more than 30 years of expertise in direct marketing, software systems and integration services. The team is led by CEO Tom Hennings, formerly chairman and CEO of US Connect, Inc., a nationwide systems integration and consulting firm. Rick Collison, formerly manager of strategic alliances with NeXT Software, is Dover Pacific's vice president of business development. Don Steele, previously director of commercial sales for Audre, Inc., is Dover Pacific's vice president of sales.

Rob Walrath is the company's vice president of operations and Mont Rothstein is vice president of engineering. Both Walrath and Rothstein have vast experience developing direct marketing systems.

About Dover Pacific Computing, Inc.

Dover Pacific Computing is a privately held order management software company headquartered in San Diego. Its software, which includes call center operations, Web order entry, credit card processing, product fulfillment capabilities and return management, supports real-time, interactive order management. Founded in 1994, Dover Pacific is funded by Generation Partners, a venture capital fund with offices in San Francisco and New York. For more information, visit the company's Web site at www.doverpacific.com or call 619/450-4800. -0-

Note to Editors: Dover Pacific Computing, Inc. and Orders of Magnitude are trademarks of Dover Pacific Computing, Inc. All other trademarks are the property of their respective owners.

CONTACT: Evans Communications

Shannon Osthimer, 650/595-0796

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