Articles from Doors and Hardware (April 1, 1996)

Title	Author	Type	Words
3 very old questions ... and a few new answers.	Williamson, Hugh		2067
A non-taxing pursuit.	Munari, Donna	Column	651
Credit where credit is due.	Seams, Marilyn	Column	796
Cultivating a corporate culture of caring ... or sowing the seeds of excellent customer service.	Andridge, Kenneth R.		1153
Exhibit staff training.		Column	698
In-house recognition programs a must.	Heppes, Jerry	Column	794
Management by knowing: the customer is king.	Knapton, Jim		858
One on one.	Johnson, Ronald H., Jr.		1278
Playing Russian roulette with the phone.	Lowndes, Leil		3068
Slow down to sell.	Sharp, William W.		1678
Supercharged service.	Moyer, Margo		1229
Unconditionally guaranteed.	Shutt, Craig A.	Column	1200
What's up with wood doors?	Houston, John A.; Helmke, Kenneth		4154
Who is watching the clock?	Jensen, Kara A.		1030