Documentum Inks Additional Agreement with Intraware to Extend Electronic Software Delivery to Customers Worldwide.Business Editors/High-Tech Writers ORINDA, Calif.--(BUSINESS WIRE)--March 18, 2002 SubscribeNet Chosen to Distribute, Track and Manage Software for Documentum's Global Customer Base Intraware, Inc. (Nasdaq:ITRA ITRA International Tire and Rubber Association ITRA Inter-American Treaty of Reciprocal Assistance ), the leading provider of electronic software delivery and management (ESDM ESDM Electronic Software Delivery and Management ) and information technology (IT) management solutions, today announced that Documentum (Nasdaq:DCTM), the leading provider of enterprise content management (ECM (1) (Enterprise Change Management) See version control and configuration management. (2) (Error Correcting Mode) A Group 3 fax capability that can test for errors within a row of pixels and request retransmission. ), has signed a two-year commitment to use the Intraware SubscribeNet(R) ESDM solution to deliver software updates to global customers using a newly designed customer download To receive a file transmitted over a network. In any communications session, "download" means receive, and "upload" means send. The download/upload often implies a big/little scenario, in which data is being downloaded from the "big" server into the "little" user's computer. site. Under the extended agreement, Documentum will be able to deliver all of its products lines using SubscribeNet's full functionality. Documentum has been using the Intraware SubscribeNet solution for nearly two years, primarily for delivering software to its international customer base. To extend the project to deliver software products to all customers worldwide, Documentum underwent an extensive review process to evaluate potential providers for ESDM. "We chose Intraware because we were pleased with the service they provided to our international customer base. The key requirements for outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. this service included back-end integration to our ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. systems, assistance with export compliance regulations and scalability," said Dean Schott, manager of operations at Documentum. This expanded relationship will enable Documentum customers to streamline the management of their Documentum software, through a download log that allows customers to track all downloads within their organization, detailed records of their Documentum software entitlements, a notification log, download success and failure alerts and an intuitive web-based interface allowing customers to electronically manage entitlements. "Market leaders like Documentum understand the tremendous positive impact that electronic software delivery can have both on their customers and on their bottom line," said Peter Jackson, chief executive officer of Intraware. "We are thrilled thrill v. thrilled, thrill·ing, thrills v.tr. 1. To cause to feel a sudden intense sensation; excite greatly. 2. To give great pleasure to; delight. See Synonyms at enrapture. with the opportunity to expand our relationship, enabling them to provide top-line customer support to its worldwide customer base." About SubscribeNet Intraware SubscribeNet is a web-based delivery and support solution designed for enterprise companies who need to distribute, track, and manage software to their global customer base. The solution has a proven record of helping enterprise software companies reduce customer support and operational expenses, accelerate delivery for revenue recognition purposes, and create closer, more profitable relationships with each customer. SubscribeNet can be rapidly implemented and seamlessly integrated with any software company's web site, satisfying the increasing demand for electronic delivery of applications and updates to streamline the software fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. and management process. About Intraware Intraware, Inc. (Nasdaq:ITRA) is a leading provider of global electronic software delivery and management (ESDM) and information technology (IT) solutions for the enterprise software market. Intraware's unique spectrum of innovative IT management solutions has attracted strategic relationships with industry leaders such as Computer Associates International, Inc., Corporate Software, and iPlanet, a Sun-Netscape Alliance (Sun-Netscape Alliance, Santa Clara, CA) A joint venture of Sun and Netscape to market Netscape's Web-based software products. The Alliance was formed when AOL acquired Netscape in 1999 to take advantage of the fact that the bulk of Netscape software was already running on Sun hardware. . Intraware's IT management solutions power business-to-business technology providers including: Business Objects SA, Documentum Inc., E.piphany Inc., Interwoven in·ter·weave v. in·ter·wove , in·ter·wo·ven , inter·weav·ing, inter·weaves v.tr. 1. To weave together. 2. To blend together; intermix. v.intr. Inc., PeopleSoft Inc., and RSA Security RSA, The Security Division of EMC Corporation, is headquartered in Bedford, Massachusetts, and maintains offices in Ireland, the United Kingdom, Singapore, India, and Japan. RSA organizes the annual RSA conference. Inc. Intraware is headquartered in Orinda, Calif., and can be reached by phone at 888/797-9773, 925/253-4500 or http://www.intraware.com. Note to Editors: Intraware and SubscribeNet are registered trademarks of Intraware, Inc. Documentum and the Documentum logo are trademarks or registered trademarks of Documentum, Inc. in the US and throughout the world. Any other company or product names mentioned herein may be trademarks of their respective owners. |
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