Document Sciences to Unveil New eCRM Portal Architecture At Xplor 2000.

Business Editors/High-Tech Writers

Xplor 2000

CARLSBAD, Calif.--(BUSINESS WIRE)--OCT. 17, 2000

An integrated software architecture that allows Rapid Application Development (RAD) of Automated Personal Portals(TM)(APPs) will be unveiled by Document Sciences Corporation (Nasdaq:DOCX) at Xplor 2000, Miami, Florida, October 31.

The architecture enables the creation of dynamic, business logic-driven personalized web portals that seamlessly integrate eBusiness and eCRM applications such as eStatement, eCollateral, eProposal, and eCorrespondence for web browser presentment, email distribution, and traditional print.

"Personal Portals(TM) help organizations get closer to their customers, business partners and employees by providing users a very personalized and seamless integration of web and print content, through a rich interactive exchange of relevant information," explained Dan Fregeau, Document Sciences' Vice-President of Worldwide Sales and Marketing. "Unlike other Web or print application development products, our solution offers a powerful RAD tool that lets companies and their system integrators develop Web and print applications easier, faster, and at a lower cost, with less overall maintenance."

The Document Sciences portal development solution offers another unique advantage over other content personalization applications in its ability to dynamically generate content for Web, print and other mediums simultaneously, with identical, similar, or even very different presentation quality as required.

"In many web presentment solutions, customer data is used to develop a printed piece which is reproduced on the web, or personalized web content may be generated without a corresponding hardened document," Fregeau said. "Our architecture, which seamlessly integrates innovative new web presentment tools with our well-established document composition engines takes a more direct route, dynamically generating both the browser content and the print content directly from the same customer data. This approach also allows for dynamic updating of the print content driven by real-time customer input on the web portal."

Document Sciences software solutions demonstrated as part of the integrated architecture will include:

-- Visual CompuSet Professional Web Designer(TM)-- a sophisticated RAD solution
for developing centralized eStatement and eBilling portal applications.

-- DLS Web Express(TM)-an easy-to-use solution for dynamic development of
eCollateral, eProposals, and eQuotes, that incorporates support for the Cardiff
eForm Warehouse product line.

-- DLS eCor(TM)-an enterprise-wide correspondence solution that provides ad hoc
and interactive eCorrespondence, enhancing customer service provided through
eCRM Automated Personal Portals.

Demonstrations of these and other Document Sciences solutions that enhance customer relationships will take place at the Document Sciences exhibit, No. 989, throughout the Xplor Conference, at the Miami Beach, FL Convention Center, October 31st through November 2nd.

Document Sciences Corporation develops and markets software solutions that enable an enterprise to better communicate with their customers, through both Automated Personal Portals on the web and high-quality personalized documents that can be printed, viewed on demand, or distributed electronically in high volume. Over 680 customers worldwide use the Company's products, in insurance, banking and financial services, managed care, telecommunications, utilities, and commercial print service bureaus. Customers include more than 60 Fortune 500 companies. Based in Carlsbad, California, with regional locations across the U.S. and a European subsidiary in Paris, France, the Company also markets its products in Australia, New Zealand, Brazil, Argentina and Chile. For more information about Document Sciences Corporation, visit www.docscience.com.

This press release contains forward-looking statements. In particular, words such as "may," "will," "should," "could," "expects," "plans," "anticipates," "believes," "estimates," "predicts," "potential," or "continue" or the negative of such terms or other expressions which identify such forward-looking statements are by their nature predictions based upon current plans, expectations, estimates, and assumptions. These statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, levels of activity, performance, or achievements to be materially different from any future results, levels of activities, performance, or achievements expressed or implied by such forward-looking statements. Other risks and uncertainties associated with the business of the Company may be reviewed in the Company's public filings, including the Company's Annual report on Form 10-K for its fiscal year ended December 31, 1999 and its Quarterly Reports on Form 10-Q on file with the Securities and Exchange Commission.