Docent and Siemens Business Services-Italdata Partner to Deliver Pioneering Business Performance Management Solutions to Corporate, Government and Education Sectors.

Business Editors/High-Tech Writers

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--April 29, 2003

Docent Inc., (Nasdaq:DCNT), the leading provider of integrated software solutions proven to directly drive business performance through learning, today announced a premier partnership agreement with Italdata SpA, the Center of Competence for eLearning in Siemens Business Services worldwide. Italdata, based in Avellino, Italy with offices in Rome and Milan, employs the Docent Enterprise(TM) suite of business performance management applications to deliver comprehensive learning solutions that enable its customers to achieve measurable improvements in key business and academic metrics.

Italdata is a one-stop eLearning service provider working with Docent to offer a wide range of services and delivery models to its customers. Examples include the eLearning portals www.kon.it and www.gon.it that offer interactive eLearning services to private organizations and online services to the government sector. They are used by customers on a pay per use basis to better enable companies to exploit the opportunities of the Internet without investing in IT infrastructure.

Italdata is also using Docent Enterprise for collaborations with universities to develop new eLearning solutions. A renowned innovator, Italdata is continually developing competencies and pioneering solutions. These include virtual banking, customer relationship management, vertical portals, telelearning and teleworking using Internet, WAP and security technology. Recently, a groundbreaking eLearning solution has been developed that allows attendees to participate in live lessons by using their mobile phones.

Gianfranco Papa, Italdata SpA, Siemens Business Services comments, "As a leading technology consultancy and system integrator, we need to work with partners who are leaders in their respective markets. We chose to work with Docent because of their market leadership and business performance management vision. Docent is well known in the industry for its superior scores in customer satisfaction benchmarks, and is the only vendor that offers an integrated solutions suite with analytic applications that tie learning to business results. We work across many sectors and we need to work with a partner that has a proven history of success in delivering scalable solutions in the corporate, government, and educational markets."

"Partnerships are the backbone of Docent's strategy to deliver comprehensive integrated solutions proven to increase revenue, save money and grow employee productivity," said Jan Vels Jensen, VP Marketing and Strategic Alliances, Docent EMEA. "Docent carefully selects organizations with which to partner based upon our joint company strategies and objectives. We are delighted to be working with Italdata as our preferred partner in this region, a similarly customer focused organization that is both an Italian leader and, as part of the Siemens Business Services, a top 10 global services provider."

About Italdata

Italdata SpA, based in Avellino, Italy with offices in Rome and Milan is the Worldwide Competence and Development Center for eBusiness solutions and the eLearning Service Provider of the Siemens Business Services Group. Siemens Business Services is one of the world's leading providers of electronic and mobile business. With its comprehensive know-how and specialist knowledge of a wide range of different sectors, the Siemens division is able to offer solutions and services from a single source - from consulting through system integration and management of IT infrastructures to IT outsourcing. As a one-stop e-learning service provider, Siemens Business Services offers a wide range of services and delivery models to its customers. Further information is available at: www.konsbs.com, www.italdata.it/english/home.htm, www.sbs.siemens.com and www.siemens.com/eLearning.

About Docent, Inc.

Docent Inc. (Nasdaq:DCNT) is a leading provider of integrated software solutions proven to directly drive business performance through learning. Docent solutions for sales performance, product launch, channel effectiveness, customer education, compliance, ERP/CRM implementations, and other business priorities are enabled by the industry's most comprehensive suite of business performance management applications, industry-specific content, and world-class services. Solutions are tailored to address the unique requirements of vertical markets, including government, life sciences, energy, high tech, telecommunications, financial services, retail and manufacturing.

Docent outperforms the industry in customer satisfaction benchmarks, delivering compelling and measurable ROI to blue chip customers such as Cingular Wireless, Harley-Davidson, Wachovia Corporation, Lucent Technologies, Kelly Services, Eaton Corporation, D&B, Halliburton, and Bechtel Group, Inc. Docent partners with the world's most prominent systems integrators and business process outsourcing providers, including Exult, IBM Human Capital Solutions, Cap Gemini Ernst & Young and Deloitte Consulting. Docent is distinguished in the leader quadrant by Gartner in the 2003 e-Learning Suites and LMS Magic Quadrants, and achieved the highest overall vendor rating in the META Group 2003 METAspectrum report on learning management system vendors. Docent is headquartered in Mountain View, California, with other offices throughout the United States, Europe and Asia-Pacific.

Note to Editors: Docent, Docent Enterprise and the marks relating to Docent products and services referenced herein are either trademarks and/or registered trademarks of Docent, Inc. All other names are trademarks and/or registered trademarks of their respective owners.