Docent Announces Series of New Enterprise-wide License Customers.

Business Editors/High-Tech Writers

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--April 23, 2001

New Customers Include Bechtel Group, Clarent Corporation,

Mitsubishi Caterpillar Forklift America, and GlaxoSmithKline

Docent, Inc. (Nasdaq: DCNT), a premier provider of eLearning infrastructure and services, today announced a series of new, enterprise-wide license customers, including Bechtel Group, Inc.; Clarent(R) Corporation; Mitsubishi Caterpillar Forklift American (MFCA); and GlaxoSmithKline.

These customer wins underscore Docent's focus in two key areas: first, providing the Global 2000 with the right eLearning solution that drives measurable business advantage, and second, continuing to aggressively leverage its strategic relationships with global systems integrators.

All four new customers have licensed Docent(TM) Enterprise, the company's award-winning eLearning software platform. Typical reasons customers cite in selecting Docent Enterprise over competitive solutions include its market leadership, 100 percent Web-based architecture, sophisticated content management capabilities through the Docent(TM) Content Delivery Server, ease and speed of implementation, and scalability. For example, Bechtel Corporation chose Docent Enterprise to be the backbone infrastructure for Bechtel University. Docent enables the company to create an online portal to all of their learning programs across the globe while leveraging the cost efficiencies of eLearning. Docent's market leadership, ease of use, quick implementation, scalability, and ability to integrate to SAP were key buying factors for Bechtel.

Docent's deep relationships with its integration partners played a significant role in securing three out of the four new customers announced today. The systems integrators Docent is working with on the three respective customer wins are Accenture, Deloitte Consulting, and GP e-Learning Technologies.

"Adding to our roster of global customers is an outstanding way to start the year and to continue our impressive momentum of 2000," said Dave Ellett, Docent's president and chief executive officer. "Both the new wins and the organic growth we're generating from our customer base continue to affirm the strength of our technology and our commitment to each customer's success."

"The ability to offer cost-effective training to our dealers and employees in an online format was a new venture for our company," said Dennis Osting, training operations manager for Mitsubishi Caterpillar Forklift America (MCFA). "But it only works if people use it. The functionality and easy-to-use architecture that Docent(TM) Enterprise is known for made it the obvious choice. It's a training program that can reach anyone in our dealer network and MCFA's organization."

Docent is reporting its first quarter 2001 financial results on Wednesday, April 25, 2001, and will share more details then on these and other new customers it has secured. The company will host a conference call on April 25 from 5 p.m. to 6 p.m. EDT to further discuss its first quarter financial performance. A live audio webcast of the call will be available to the public from Docent's investor relations Web site at www.docent.com/investors. A replay of the conference call will also be available via telephone from Wednesday, April 25 at approximately 7 p.m. EDT through Wednesday, May 2 at 11:59 p.m. EDT. U.S. participants can access the replay by dialing 800/625-5288. International participants should dial 303/804-1855. All replay participants should enter code 998323.

About Docent, Inc.

Docent, Inc. (Nasdaq: DCNT) is a premier provider of eLearning infrastructure and services for the enterprise and beyond. The company's complete, integrated solutions are designed to increase revenue, cut costs, and build competitive advantage. Docent Enterprise, its award-winning Internet-based software platform for knowledge exchange, provides a complete infrastructure for developing, delivering, managing, and measuring eLearning for employees, customers, partners, and professional communities. Docent is headquartered in Mountain View, California, with other offices throughout the U.S., Europe, and Asia-Pacific. For more information about the company, please visit www.docent.com.

This press release may contain forward-looking statements, including statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. They are not historical facts or guarantees of future performance or events. They are based on current expectations, estimates, beliefs, assumptions and goals and objectives, and are subject to uncertainties that are difficult to predict. Often such statements can be identified by their use of words such as will, intends, expects, plans, believes, anticipates and estimates. All forward-looking statements included in this release are based upon information known to the parties as of the date of this release, and none of the parties assumes any obligation to update any such forward-looking statements. These statements are not guarantees of future results and involve known and unknown risks, uncertainties and other factors that may cause actual results to be materially different from the results expressed or implied by this statements.

Note to Editors: Docent, Docent Enterprise and Docent Content Delivery Server are trademarks and/or registered trademarks of Docent, Inc. All other names are trademarks and/or registered trademarks of their respective owners.