Docent's eLearning Solutions as Easy As ABC; Dutch Primary School Pupils to Benefit from Corporate Quality Training Tools from Docent and KPN.

Business Editors and High Tech Writers

AMSTERDAM, Netherlands--(BUSINESS WIRE)--Nov. 14, 2000

Docent, Inc., (NASDAQ: DCNT), today announced a strategic partnership with Dutch telecom giant KPN to provide primary school children with a customized eLearning service. Docent is providing the eLearning Internet software platform for the revolutionary eLearning center set up by KPN at the De Rietakker primary school in Utrecht, the Netherlands. This is a landmark event for Docent, which is taking its eLearning technology beyond the traditional business arena and into primary schools for the first time.

KPN is the leading sponsor of this project, which is expected to benefit millions of children across the Netherlands. In the pilot phase, it will equip the De Rietakker school with an entire eLearning infrastructure including hardware, software, network Internet connection and learning content from leading Dutch educational publishers. As part of the project, the pupils will use the Docent platform to participate in Web-based courses and plan their classes and schedules online.

Frank Cox, business consultant at KPN/Enterprise Solutions Netherlands, said: "We chose Docent's eLearning environment because it is so easy to use and customize. It is also a very open, flexible and adaptable platform--absolutely essential for this project."

"This project is a real milestone for education in Europe," said Maarten de Groodt, vice president, Docent Europe. "Businesses tend to be the first to benefit from technology innovations, however the opportunities open to businesses need to be made available to the rest of society and especially to children. Europe needs to embrace technology for all aspects of life and learning - not just business. We've always said our technology was as easy as ABC and we expect the De Rietakker pupils to prove that to be just the case."

KPN's objective is to develop a service in the form of an ESP, or educational service provider, to deliver eLearning to pupils across the Netherlands via educational portals for the Dutch learning and training markets. Docent's technology will be at the heart of the KPN project, offering the platform for students' courseware and learning management. Key to the success of the project will be the publishing of pedagogical content for the Docent environment, such as textbooks and school curricula as well as training the teachers in the development of their own courses and lessons for the eLearning environment. Additionally, KPN will boost the teachers' expertise by setting up eLearning Competence Training Centers.

The pupils at De Rietakker primary school will be using the same technology used by market leading companies around the world. These companies use Docent Enterprise to provide flexible, easily accessible learning through the Web and wireless devices. The complete Internet-based platform enables customers to plan and deliver learning programs based on job performance and productivity; provide self-service, online registration for all types of learning events; and deliver course assessments through any standard Web browser. In addition, companies can certify student knowledge and measure the impact on sales, revenue, customer satisfaction and profits.

About KPN Telecom Enterprise Solutions Netherlands

KPN Enterprise Solutions Netherlands develops high end IT-solutions and services and, as an ICT service provider, delivers total solutions for enterprise. The services portfolio focuses on consultancy, exploitation and support of ERP systems (SAP/R3 and Oracle Applications) and the production of Enterprise Web Solutions: workflow management, document management, groupware, e-commerce, Web management and eLearning.

About Docent, Inc.

Docent, Inc. (NASDAQ: DCNT) provides eLearning infrastructure products and services that enable the exchange of knowledge among large enterprises, educational content providers and professional communities. Docent(TM) Enterprise, an Internet-based software platform for knowledge exchange, goes beyond the delivery of learning content online, commonly known as eLearning, to bring together organizations into an electronic marketplace. In addition to being recognized for standing out amongst the competition by PC Week, it was named "Best Integrated Online Learning System" by brandon-hall.com and was amongst several products recognized by Call Center Solutions Magazine as "1999 Product(s) of the Year." Docent, Inc. is headquartered in Mountain View, California and has offices throughout the US and Europe. For more information about Docent, visit www.docent.com or call [phone].

This press release contains forward-looking statements including statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. They are not historical facts or guarantees of future performance or events. They are based on current expectations, estimates, beliefs, assumptions and goals and objectives, and are subject to uncertainties that are difficult to predict. Often such statements can be identified by their use of words such as will, intends, expects, plans, believes anticipates, expects, and estimates. These forward-looking statements include, but are not limited to, whether the School of the Future project will be successfully deployed in the De Rietakker School, whether the students at the De Rietakker School will be able to use the eLearning infrastructure easily and effectively and whether the pilot project will be successful in forming the foundation for broader deployment. All forward-looking statements included in this release are based upon information known to Docent, Inc. as of the date of this release, and Docent, Inc. assumes no obligation to update any such forward-looking statements. These statements are not guarantees of future results and involve known and unknown risks, uncertainties and other factors that may cause actual results to be materially different from the results expressed or implied by this statements. Factors which could contribute to such differences include, but are not limited to, the ability of Docent and KPN to develop the eLearning infrastructure to meet the parties' specifications, and the receptiveness of the De Riettaker students to eLearning.