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Dobson Communications Selects Convergys to Provide Outsourced Billing Services for Wireless Voice and Data Offerings.

Business Editors/High-Tech Writers


Convergys' Atlys Chosen for its Single-platform Support

of TDMA, GSM, and GPRS, Feature-rich Functionality

and Well-defined Product Roadmap

Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, and Dobson Communications Corporation (OTCBB:DCEL) announced today they have signed a five-year outsourced billing services contract. Dobson will use Convergys' Atlys(R) billing and customer care product operating in a Convergys data center to support wireless voice and data services and emerging 3G offerings. Additional terms and the total value of the contract were not disclosed.

Dobson Communications offers wireless services to a population base of 11.4 million people in 60 rural and metropolitan service areas in 17 states. The company provides services through Dobson Cellular Systems, Cellular One, and American Cellular Corporation, which is co-owned by AT&T Wireless.

Convergys is the leading provider of wireless billing services to U.S. mobile operators. Its Atlys billing and customer care product is a total customer management solution combining a flexible, scalable billing platform with a complete suite of integrated contact center services.

"Convergys' Atlys product meets our business needs with a system that will support TDMA, GSM, and GPRS networks on a single platform," said Tom Morgan, Dobson Senior Vice President and Chief Information Officer. "As we bring advanced wireless voice and data services to our markets, Atlys will provide the functionality and timely support we need to sustain our competitive advantage. We are also confident in Convergys' ongoing commitment to develop Atlys and keep pace with rapidly evolving wireless standards."

"Dobson Communications has a proud history of delivering quality telecommunication services to a growing customer base," said Bob Marino, President of Convergys Information Management Group. "With Atlys, Dobson will have a highly scalable, flexible and robust product that will support the latest wireless services and help the company drive revenue growth while building strong customer relationships."

Convergys' product line of highly scalable end-to-end billing products, pre-integrated application suites, and application modules enable communication providers to create fully integrated billing and customer care environments that are adaptable, reliable, and cost-effective. Convergys' products are based on its proven and innovative Next Generation Framework, a component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent communication services.

Capable of supporting tens of millions of subscribers in a single relational database, Convergys' Atlys software supports all major mobile network standards including CDMA, TDMA, GSM, and AMPS in an open, client-server environment. Atlys is available in a licensed, outsourced, or build-operate-transfer delivery model.

About Dobson Communications

Dobson Communications is a leading provider of wireless telephone services to rural markets in the United States. Headquartered in Oklahoma City, the Company owns or manages wireless operations in 17 states. For additional information on the Company and its operations, please visit its Web site at

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(TM) employs more than 44,000 people in 46 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at, and has world headquarters in Cincinnati.

(Convergys and the Convergys logo are trademarks and Atlys is a registered trademark of Convergys Corporation.)
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Publication:Business Wire
Geographic Code:1USA
Date:Dec 3, 2002
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