Do You Measure Up? Measure-X Can Help.

Measure-X, a customer service consulting firm, has entered the contact center and customer care industries. Measure-X addresses customer service needs through initial measurement of service levels, customized employee training, employee recognition programs and ongoing performance measurements to determine if desired service levels are reached and maintained. Through customer service evaluations, or "mystery shops," calls are placed to the call center to see how well a customer's needs are met. Measure-X also surveys existing customers to determine why they do or do not return to conduct more business.