Divine releases Conversations 5.0. (New Products).
divine, inc. has announced the availability of divine Conversations 5.0, which provides enhancements to core predictive dialing functionality, two new CTI integrations, out-of-the-box integration to divine's business analytics solution, divine SoftMetric, and StrategyFlow, a multichannel proactive customer contact campaign management solution. New features in divine Conversations 5.0 include: Conversations StrategyFlow, a multichannel campaign management module that is designed to drive customer transactions to lower cost channels such as e-mail, Web chat and Web self-service, depending on the profile and preferences of customers; two new CTI integration capabilities, one which enables Conversations customers to utilize the efficiencies of the outbound dialer while taking advantage of sophisticated enterprisewide agent routing capabilities, the other which combines superior call progress detection with reduced agent voice connectivity costs; and out-of-the-box integration with divine SoftMetric, business acti vity monitoring and performance analysis software. Customer-driven feature enhancements include: Same Agent Callback enhancements, Do Nor Call List enhancements, digital recording enhancements and security enhancements.
|Printer friendly Cite/link Email Feedback|
|Publication:||Customer Interaction Solutions|
|Article Type:||Product Announcement|
|Date:||Aug 1, 2002|
|Previous Article:||Field Intelligence from ListenPoint. (New Products).|
|Next Article:||E.piphany and Genesys offer integrated solution. (Strategic Alliances).|