DiscoverNET Integrates with HEAT Trouble Tickets, Enables Proactive Resolution.PLEASANTON, Calif. -- Integrated Service Management Products from FrontRange Auto-Populate IT Service Tickets, Simplifying Administration and Elevating ProductivityNetwork administrators are familiar with management consoles A terminal or workstation used to monitor and control a network. See Microsoft Management Console. that display graphical maps showing all network devices as icons. But in the past, when an icon would turn yellow or red to indicate a threshold limit on CPU CPU in full central processing unit Principal component of a digital computer, composed of a control unit, an instruction-decoding unit, and an arithmetic-logic unit. utilization or networking bandwidth, for example, the administrator would need to investigate, and then open a separate application for issuing an IT service request form, entering all necessary information manually. Now, users who install the new DiscoverNET(TM) management console from FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. -- the leader in Service Management and Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) solutions for distributed and small- to mid-size enterprise (SME (1) (Small and Medium-sized Enterprise) See SMB. (2) (Subject Matter Expert) An individual who is well-versed in the policies and procedures of a particular department or division. ) -- are able to streamline network management incident resolution processes. Because DiscoverNET shares the same software foundation as FrontRange's category-leading HEAT(R) solution for IT service management, network managers can accelerate resolution, simplify administration and elevate el·e·vate tr.v. ele·vat·ed, ele·vat·ing, ele·vates 1. To move (something) to a higher place or position from a lower one; lift. 2. To increase the amplitude, intensity, or volume of. 3. productivity. "For many SMEs, the most challenging IT issue today is lack of manpower, and this new functionality reduces workload, simplifies problem resolution, eliminates typos and increases speed of response," said Kevin J. Smith, FrontRange vice president of products. "DiscoverNET essentially shifts infrastructure management from reactive to proactive measures In antiterrorism, measures taken in the preventive stage of antiterrorism designed to harden targets and detect actions before they occur. . The net result for internal and external customers is better customer satisfaction and improved productivity, all achieved at a lower cost." By right-clicking on any network icon, HEAT will automatically receive critical information from the ailing network device about threshold limits such as CPU utilization or networking bandwidth, use automated business rules to suggest a course of action and populate To plug in chips or components into a printed circuit board. A fully populated board is one that contains all the devices it can hold. a trouble ticket in the HEAT system with all the relevant information, proactively facilitating speedy tracking, resolution and reporting. This improvement is part of the FrontRange strategy to enhance HEAT and offer a full suite of IT Service Management and Infrastructure tools. For outward-facing IT service organizations that support customer networks, the combination of DiscoverNET and HEAT provides vision into the customer network coupled with powerful resolution and tracking tools. Other FrontRange modules such as VoIP call center routing and queuing can be added on the same platform as the organization grows, for unprecedented ability to serve customers quickly. This same set of benefits applies to distributed enterprises, which manage internal infrastructure across multiple locations and geographies. FrontRange Solutions Partners are now equipped to help SME customers expand their use of HEAT, offering new tools, ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). compliance and a variety of cost saving capabilities. About FrontRange Solutions FrontRange Solutions USA Inc., is a leading international provider of Service Management and CRM solutions that have been used by more than 130,000 companies and over 1.5 million users worldwide to automate and manage IT projects and customer-facing initiatives. A leader in consolidated sales and service solution suites, FrontRange established its reputation with the award-winning GoldMine(R) family of solutions for business relationship management, team-based contact management and sales forces automation; and with HEAT(R) solutions for complete service management, including Help Desk, Knowledge Management, Asset Management and Service Level Management. FrontRange's expanded family of solutions includes: IT Service Management (including HEAT(R)), Infrastructure Management, Contact Center Management, Customer Service, and Sales, Marketing & Relationship Management (including GoldMine(R)). FrontRange products are designed specifically for small- to mid-sized enterprises and distributed enterprises. Customers represent over 50 percent of the Fortune 500 and over 75 percent of the FTSE FTSE A company that specializes in index calculation. Although not part of a stock exchange, co-owners include the London Stock Exchange and the Financial Times. Notes: The FTSE is similar to Standard & Poor's in the United States. 100. More than 80 diverse industries use FrontRange products, including Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks Mack Trucks is one of the world's leading truck-manufacturing companies. It is now a subsidiary of AB Volvo, Volvo Group. The company's headquarters are in Allentown, Pennsylvania, in the Lehigh Valley region of the state. and Turner News Network. For more information, call 800-776-7889 or visit www.frontrange.com. |
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