DirectNET Partners with Green Beacon Solutions to Deliver Enhanced Customer Service with Customized CRM Solution.Implementation delivers on DirectNET's vision for a unified internal and customer management solution WATERTOWN, Mass. -- Please replace the release dated November 28, 2006 with the following corrected version due to multiple revisions. The corrected release reads: DIRECTNET PARTNERS WITH GREEN BEACON SOLUTIONS TO DELIVER ENHANCED CUSTOMER SERVICE WITH CUSTOMIZED CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. SOLUTION Implementation delivers on DirectNET's vision for a unified internal and customer management solution Green Beacon Solutions, a leading provider of strategy, consulting and implementation services for Customer Relationship Management (CRM), Enterprise Resource Planning See ERP. (application, business) Enterprise Resource Planning - (ERP) Any software system designed to support and automate the business processes of medium and large businesses. (ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. ), and Marketing Automation technologies, today announced the successful launch of a customized CRM solution for DirectNET, enhancing the company's customer service offering and improving internal workflow processes. DirectNET, the nation's leading provider of datacenter management solutions, needed to bring together the customer service, marketing and customer management of its three independent business units on a unified platform. DirectNET is comprised of three independent business units: 42U, the leading VAR of enterprise KVM Switch (1) See also KVM. (2) (Keyboard Video Mouse switch) A device used to connect a keyboard, mouse and monitor to two or more computers. KVM switches are used to save space on a desktop when multiple computers are used by one user. Solutions; Server Racks Online, the largest online rack superstore allowing users to click and build a rack customized to their exact requirements; and KVM Switches Online, the nation's largest KVM Switch e-commerce store. "Our previous customer management solution was impeding im·pede tr.v. im·ped·ed, im·ped·ing, im·pedes To retard or obstruct the progress of. See Synonyms at hinder1. [Latin imped our ability to successfully grow our business," said Jon Inaba, DirectNET's Director of Sales. "Green Beacon Solutions came in and listened to our business challenges, analyzed the technology we had to address, and provided us with a customized solution that has allowed us to meet our business needs. They delivered their solution on time and on budget - helping us to take important steps forward in our business." Green Beacon Solutions, working with Onyx onyx (ŏn`ĭks), variety of cryptocrystalline quartz, differing from agate only in that the bands of which it is composed are parallel and regular. CRM software and Cognos Business Intelligence software, created a customized solution for DirectNET's needs, including automated lead routing, custom order tracking and management, and automated dashboard reporting on key business metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. . DirectNET now has a unified view of its customers and is expecting significant enhancements in its customer service, marketing and business forecasting. "Enterprises across the high-tech industry, whether large or small, are facing similar business challenges, such as accurate reporting, customer loyalty and effectively responding to new business opportunities." said Richard Smith Richard Smith is the name of:
About Green Beacon Solutions Green Beacon Solutions provides proven CRM, ERP, Marketing Automation, Business Intelligence, and Strategic Planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. business solutions to mid-market and mid-enterprise customers. The Green Beacon team brings the experience of hundreds of customer implementations, delivering on the company's mission to guide clients to success by providing practical business solutions with a rapid return on investment. Based in Watertown, Massachusetts The Town of Watertown is a city[1] in Middlesex County, Massachusetts, United States. The population was 32,986 at the 2000 census. History Watertown, first known as Saltonstall Plantation, was one of the earliest of the Massachusetts Bay settlements. , Green Beacon is an experienced service provider for Microsoft Dynamics CRM Microsoft Dynamics CRM is a Customer Relationship Management software package developed by Microsoft. It is a part of the Microsoft Dynamics family of business tools. The current version of Dynamics is 3.0, released on December, 2005. and Dynamics AX (Axapta), Onyx Enterprise CRM, Epicor for Service Enterprises, smartFOCUS, and other leading business solutions. For additional information, please visit www.greenbeacon.com. About DirectNET, Inc. DirectNET (www.DirectNET.us), founded in 1995, is comprised of three independent companies / business units: 42U, Server Racks Online, and KVM Switches Online. 42U (www.42U.com) is the leading VAR of enterprise KVM Switch Solutions. KVM Switches Online (www.KVM-SWITCHES-ONLINE.com) is the largest KVM Switch e-commerce store in the US. Server Racks Online (www.SERVER-RACKS-ONLINE.com) is the largest online rack superstore allowing users to click and build a rack customized to their exact requirements. All three companies were developed as a response to the overwhelming need for independent datacenter and server management solutions. DirectNET is the industry's leading VAR of racks, cooling, monitoring, power, and remote server management solutions. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion