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DineWise Selects Taction as Customer Service Partner.


WALDOBORO, Maine -- Taction tac·tion  
n.
The act of touching; contact.



[Latin tcti
 - The Contact Center today announced that it has been selected by DineWise, Inc. (OTCBB OTCBB

See OTC Bulletin Board (OTCBB).
:DWIS DWIS DocuWare Internet Server
DWIS Do What I Say
), a leading provider of chef-prepared meals since 1959, to help expand its hours of operation and ensure that callers can always reach a customer service agent quickly.

During evenings and weekends, agents at the Waldoboro-based contact center will answer all of DineWise's telephone calls from customers and interact with them via live-chat sessions over the Internet.

On weekdays, Taction agents will answer any telephone call that a DineWise agent can't pick up promptly. The overflow calls will be routed from DineWise's headquarters in Farmingdale, New York Farmingdale is a village in Nassau County, New York in the United States. The population was 8,399 at the 2000 census.

The 'Village of Farmingdale is inside the Town of Oyster Bay. Farmingdale School District includes parts of both Nassau County and Suffolk County.
 to Waldoboro.

The expanded hours are part of DineWise's dynamic growth plans, as are its upcoming launches of new products, including holiday meals and meal plans for dieters.

"DineWise customers experience the highest level of convenience when they enjoy our delicious meals. We want them to experience the same level of convenience when they call to plan order or seek assistance during an Internet transaction," stated Richard Gray
For the test pilot, see Richard E. Gray


Richard 'The Levelord' Gray is a video game designer who is best known for designing levels for 3D video games. His most famous works are perhaps the levels for Duke Nukem 3D, and SiN.
, Chief Marketing Officer of DineWise. "Our in-house agents are extraordinary, and now they'll have Taction's equally talented agents backing them up during busy times - and Taction's agents will take over completely during off-hours. This means our customers will be able to reach DineWise quickly, as well as around the clock."

For nearly 50 years, DineWise has been the nation's leading direct marketer of premium chef prepared meals. DineWise lets 'time-starved,' nutritionally conscious and homebound home·bound
adj.
Restricted or confined to home, as of an invalid.
 consumers enjoy easy, quick and customized meals. "DineWise doesn't take the concept of partnership lightly and chose Taction after a careful search," added Gray.

"Taction has vast experience in the specialty food industry," Gray said. "Taction agents understand that customers want more than great products that make life easy and enjoyable - they want knowledgeable, accurate answers to their questions and prompt, friendly service at a time that's convenient for them."

DineWise meals are delivered directly to customers' homes and allow an element of customization that is difficult to find elsewhere. Customers can mix and match entrees, vegetables, side dishes and desserts. They can buy family sized meals or smaller portions, and they can request special meals for diabetics, seniors and people on low-sodium diets. "DineWise works with an advisory board of chefs and nutritional experts to ensure that each meal provides optimal health benefits, contains the highest quality ingredients, and tastes sensational," continued Gray.

Each meal is flash-frozen at the peak of the cooking process, and is ready to go from freezer to table in minutes. Upcoming offerings include entire Thanksgiving and Christmas dinners that are easy to prepare and offer all of the appeal of a home-cooked meal.

Executives from the fast-growing company were in Waldoboro recently to train Taction's agents. They provided each Taction agent with a DineWise meal. Agent Steve Farnum brought his meal home to share with his wife, Lynette.

"We had the beef steak with bordelaise sauce Bordelaise Sauce A classic French sauce named for the great wine area of Bordeaux. The sauce is made with dry red wine, bone marrow, shallots and a rich brown sauce called demi-glace. Sauce marchand de vins ("wine-merchant's sauce") is a similar designation. , roasted red potatoes and asparagus tips asparagus tips nplpointes fpl d'asperges

asparagus tips asparagus nplSpargelspitzen pl

asparagus tips npl
," Farnum said. "It was so easy to prepare, and it tasted delicious!"

Taction's CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board.  and founder, Steve White, said he looks forward to a long and successful partnership with DineWise and he is pleased that his Company will be part of DineWise's projected growth.

"DineWise and Taction are a perfect fit," White said. "And we're proud to work with a company that lets busy families sit down to supper together, and also allows those dining alone to enjoy a gourmet meal."

About DineWise, Inc.

Headquartered in Farmingdale, New York, DineWise is engaged in offering the finest, chef-prepared meals delivered to your door and ready to serve in minutes. Since 1959, DineWise has been delivering nutritious, mouth-watering mouth·wa·ter·ing or mouth-wa·ter·ing  
adj.
Appealing to the sense of taste; appetizing: the mouthwatering aroma of a baking pie.

Adj. 1.
 cuisine to hundreds of thousands of households across America. Each meal is prepared using only the finest, chef-quality ingredients and then flash frozen to ensure superior freshness and flavor. To learn more about DineWise's extensive menu of nutritious and convenient gourmet meals, visit www.dinewise.com. Ask about how to receive 12 meals free and sign up for a free informative newsletter to stay abreast of new healthy lifestyle solutions.

About Taction - The Contact Center

Taction is a leading provider of contact center services for some of the world's most trusted brands. Current and past clients include Smartpak Equine equine

Any member of the ungulate family Equidae, which includes the modern horses, zebras, and asses, all in the genus Equus, as well as more than 60 species known only from fossils. Equines descended from the dawn horse (see Eohippus).
 and Canine, Cuddledown, Samsonite, American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. , Kodak, Maine's Office of Tourism, Harbor Sweets, Polaroid, Lotus 1-2-3, and Frank Schaffer Frank Schaffer (born October 23, 1958 in Eisenhüttenstadt) is a retired East German athlete who specialized in the 400 metres.

He won the bronze medal in the 400 metres at the 1980 Summer Olympics in a lifetime best time of 44.87 seconds.
 Publications. Founded in 1983, the company offers direct-to-consumer services, such as order-taking, order tracking, and providing customers with answers to their complex product questions. It also offers business-to-business services, helping its clients find new dealers for their products and servicing their current dealer accounts. Taction operates 24 hours a day, seven days a week. Visit www.taction.com for more information.

Safe Harbor Safe Harbor

1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated.

2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive.
 Statement

This document contains forward-looking statements forward-looking statement

A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections.
 within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Such statements are subject to risks and uncertainties that could cause actual results to vary materially from those projected in the forward-looking statements. The Company may experience significant fluctuations in future operating results due to a number of economic, competitive, and other factors. These factors and others could cause operating results to vary significantly from those in prior periods, and those projected in forward-looking statements. Additional information with respect to these and other factors, which could materially affect DineWise and its operations, are included in certain forms the Company has filed with the Securities and Exchange Commission.
COPYRIGHT 2006 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2006, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Nov 30, 2006
Words:920
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