Dime Savings Bank selects Broadway & Seymour software to enhance revenue generation and improve productivity.CHARLOTTE, N.C.--(BUSINESS WIRE)--Dec. 3, 1996--Broadway & Seymour, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : BSIS BSIS Bureau of Security and Investigative Services (California, USA) BSIS Battlefield Strategic Information System ) announced today that the The Dime Savings Bank savings bank, financial institution that, until recently, performed only the following functions: receiving savings deposits of individuals, investing them, and providing a modest return to its depositors in the form of interest. of New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , FSB (FrontSide Bus) See system bus. FSB - front side bus has signed a letter of intent to implement Broadway & Seymour's TouchPoint(TM), a comprehensive customer sales and service solution that will enable Dime to improve customer service, boost productivity, and enhance revenues across Dime's core retail businesses and in its telephone banking operations. The agreement is subject to negotiation of a definitive contract which the parties hope to finalize soon. Broadway & Seymour will work with Dime to integrate Dime's existing legacy systems with TouchPoint. The solution is designed to enable Dime to share information and automate processes across all areas of the bank. Through the use of computer telephony integration Computer Telephony Integration - Computer Telephone Integration , workflow design, and relational databases, the solution will present consolidated customer information in an intelligent desktop workstation that includes sophisticated sales and service tools, including automated fulfillment and call wrap-up processes. As a result of having comprehensive relationship information available, Dime's customer representatives will have greater ability to intelligently cross-sell to Dime's customers. TouchPoint is Broadway & Seymour's newly-introduced name for its client/server, object-oriented sales and service solution for enterprise-wide customer relationship management. "TouchPoint" replaces the previously-used Millennium Banking name and serves as an umbrella name for the company's customer sales and service solutions. Recently announced at the Retail Delivery Show in Dallas, the name "TouchPoint" was chosen by Broadway & Seymour to convey the company's mission: maximizing customer interaction at any point of contact -- through call centers, the branch, the Internet, ATMs, kiosks, or network computers. "We chose Broadway & Seymour because of their ability to create a solution that is aligned with Dime's vision and strategy," said Jack Wagner Jack Wagner may refer to:
The Dime Savings Bank is a wholly-owned subsidiary of Dime Bancorp, Inc. With $19.7 billion in assets, $12.7 billion in deposits and 86 retail banking branches as of September 30, 1996, Dime is the sixth largest publicly-traded thrift in the nation and the largest thrift in the greater New York metropolitan area New York–Northern New Jersey–Long Island is the most populous metropolitan area in the United States and the third most populous in the world, after Tokyo and Mexico City. . Dime originates loans in selected regions throughout the country and currently serves over $16 billion in mortgages for itself and other investors. Headquartered in Charlotte, North Carolina “Charlotte” redirects here. For other uses, see Charlotte (disambiguation). Charlotte is the largest city in the state of North Carolina and the 20th largest city in the United States. , Broadway & Seymour is an information technology software and services company providing integrated business solutions in chosen markets. It is a leading provider of rapidly implemented systems, technologies, processes, and skills enablement in customer relationship management, including call centers, Intranet and Internet solutions, and the financial and legal markets. CONTACT: Broadway & Seymour, Inc., Charlotte Lorin E. Brigden, 800/274-9287 or The Dime Savings Bank of New York, FSB David J David J. Haskins (b. April 24, 1957, in Northampton, England) is a British alternative rock musician. He was the bassist for the seminal gothic rock band Bauhaus. Life and work . Totaro, 212/326-6965 |
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