Digital Equipment Corp. Intends To Ship SystemSoft's SystemWizard On Its PCs; Collaborative Development of SystemWizard for Windows NT Expected.BOSTON--(BUSINESS WIRE)--June 19, 1996--SystemSoft's Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : SYSF) today announced that Digital Equipment Corporation intends to license SystemSoft's SystemWizard call-avoidance software family and expects to ship SystemWizard on Digital-branded PCs. Users of Digital PCs would be able to use SystemWizard to diagnose and resolve common technical support issues independently, without calling for assistance. As part of its support for SystemWizard, Digital plans to develop and maintain custom SystemWizard Knowledge Bases that would be available to Digital PC users on SystemWizard Servers through the Internet, dial-up access hot Dial-up access is a form of Internet access via telephone line. The client uses a modem connected to a computer and a telephone line to dial into an Internet service provider's (ISP) node to establish a modem-to-modem link, which is then routed to the Internet. , or local-area network. These Knowledge Bases will contain Digital-specific support solutions for its PC customers. In addition, reflecting Digital's extensive commitment to the Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. , the two companies announced their planned collaboration on a version of SystemWizard for Windows NT. "One of the key differentiators for Digital PCs has been the breadth and depth of our service and support," said Arthur J. O'Donnell, vice president of quality and customer services for Digital's Personal Computer Business Unit. "SystemWizard will add even more to our selling proposition for enterprise customers. It delivers a revolutionary level of usability while still lowering support costs." "Digital's continued commitment to satisfying the corporate PC customer has been one of the market's success stories," said Robert F. Angelo, Chairman, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , and President of SystemSoft. "Digital's adoption of the SystemWizard product line is another strong indication of their deep commitment to ensuring their corporate customers enjoy the highest levels of PC usability. We're proud to assist them in their efforts." Announced today and scheduled to ship to OEMs in July, SystemWizard is a comprehensive, end-to-end solution (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. for reducing technical support calls. Through a simple-to-use end-user application, SystemWizard uses the inherent information contained in the computer itself to diagnose and automatically resolve most common PC problems. By clicking on answers to a few simple questions, users can invoke a sophisticated expert system to quickly diagnose the problem and implement a correction within a few minutes without needing to place a call to a manufacturer's technical support hot line. The SystemWizard solution also includes remote "System Wizard Servers" that contain additional, up-to-date resolution sets from industry OEMs, as well as easy tools for entering new problem-resolution sets as they emerge. ABOUT DIGITAL EQUIPMENT CORPORATION Digital Equipment Corporation is the world's leader in open client/server solutions from personal computers to integrated worldwide information systems. Digital's Intel and Alpha platforms, storage, networking, software and services, together with industry-focused solutions from business partners, help organizations compete and win in today's global marketplace. ABOUT SYSTEMSOFT CORPORATION SystemSoft is the pioneer in problem-resolution technologies and the maker of the widely acclaimed CardWizard PC Card troubleshooting and configuration software. SystemSoft's system-level software products now include the SystemWizard family, PC Card software, Plug-and-Play software, power-management software, and BIOS. SystemSoft licenses its products primarily to Original Equipment Manufacturers (OEMs), including manufacturers of PCs, and independent software and hardware vendors. Its customers include Acer, Apple Computer, AST (AST Computer, Irvine, CA) A PC manufacturer founded in 1980 by Albert Wong, Safi Quershey and Tom Yuen (A, S and T). It offered a complete line of PCs that sold through its dealer channel. Computer, Compaq, Dell, Digital Equipment, Gateway 2000, Hewlett-Packard, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Intel, Microsoft, Motorola, Toshiba, and NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. . Based in Natick, Mass., SystemSoft employs more than 180 at its headquarters and in offices in Santa Clara Santa Clara, city, Cuba Santa Clara (sän`tä klä`rä), city (1994 est. pop. 217,000), capital of Villa Clara prov., central Cuba. , Calif., Oxnard, Calif., Tokyo, Japan and Taipei, Taiwan. Any statements that are not historical facts contained in this release are forward looking statements that involve risks and uncertainties, including but not limited to those relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc product demand, pricing, market acceptance, the effect of economic conditions, intellectual property rights and litigation An action brought in court to enforce a particular right. The act or process of bringing a lawsuit in and of itself; a judicial contest; any dispute. When a person begins a civil lawsuit, the person enters into a process called litigation. and the outcome of governmental proceedings, competitive products, risks in product and technology development, the results of financing efforts, the ability to complete transactions, and other risks identified in the Company's Securities and Exchange Commission filings. Information on SystemSoft products and services is available on the World Wide Web at http://www.systemsoft.com. Visit the Digital PC World Wide Web page at http://www.pc.digital.com -0- Note to Editors: SystemWizard is a trademark of SystemSoft Corporation. All other trademarks, tradenames, registered trademarks or registered service marks are property of their respective holders. Digital and Alpha are trademarks of Digital Equipment Corporation. Microsoft is a registered trademark and Windows and Windows NT are trademarks of Microsoft Corporation (company) Microsoft Corporation - The biggest supplier of operating systems and other software for IBM PC compatibles. Software products include MS-DOS, Microsoft Windows, Windows NT, Microsoft Access, LAN Manager, MS Client, SQL Server, Open Data Base Connectivity (ODBC), MS Mail, . Intel is a trademark of Intel Corporation. CONTACT: Paul Sereiko/Susan Zaney SystemSoft Corporation 508/651-0088 or Tim Hurley/Jon Bornstein Copithorne & Bellows (for SystemSoft) 617/252-0606 |
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