Digital Dialogue Releases Small Credit Union Module.

Business Editors

TAYLOR, Mich.--(BUSINESS WIRE)--June 14, 2001

Low, Flat Fee Structure Enables Small Credit Unions

to Offer Expanded Services to Members

Digital Dialogue, an Internet-based multi-channel call center that enables credit unions to provide members with 24-hour lending services, today unveiled the D2 Small Credit Union Module.

The module enables small credit unions to take advantage of the many technological advancements, previously only available to larger credit unions for a low, flat rate.

"There are more than 7,000 credit unions with less than $20 million in assets," said Howard Hoemann, Digital Dialogue vice president of sales and marketing. "These credit unions have limited resources to add products and services and, therefore, few of these credit unions have been able to offer their members the benefits and convenience of online applications, instant approval and call center service. The D2 Small Credit Union Module enables them to offer these expanded products and services for one low monthly fee."

"It's the rare organization that can do everything it needs to do, every day, to a high standard of excellence," notes Lucy Harr, credit union communications consultant and author of Keys to Success, A Reference for Smaller Credit Unions. "By outsourcing, a credit union can more easily achieve its objectives. A call center can provide a smaller credit union with performance improvement without having to have full-time expertise on its payroll."

The D2 Small Credit Union Module provides each credit union with:

      --  Around-the-clock call center operations

      --  Toll-free, dedicated telephone number

      --  Web-based loans with call center integration

      --  Customized loan forms

      --  Loan decisions in seconds using the credit union's own scoring
        criteria

      --  Cross-sale opportunities

      --  Loan documents that meet all state and federal compliance
        guidelines

Added Revenues, Reduced Fees

By increasing the products and services offered online or via the telephone, call centers cut expenses through more efficient use of technology. The members fill out the applications themselves, rather than giving the information to a paid loan officer in order for him to complete any forms.

"Digital Dialogue is committed to assisting smaller credit unions in offering loans to their members 24 hours a day - via the telephone or the Internet," Hoemann added.

With the expanded products and services, small credit unions can improve member services. The 24-hour availability means better member convenience. Members can apply for loans and receive approvals at their convenience whether from home, work or any other location, leading to increased member loyalty.

About Digital Dialogue

Digital Dialogue is a joint venture between Dialogue Marketing, an award winning call center, and The Maxxar Corp., a well-respected computer telephony integration (CTI) development company with more than 2,000 installations. Digital Dialogue provides financial institutions with high levels of customer and member service using the latest Internet and telephony technologies. The business responds to consumers' rapid adoption of multiple communication channels available 24 hours each day. For more information visit www.digital-dialogue.com.