Digital Dialogue Honors Two Credit Unions with Custom Call Center Awards.

Recipients Recognized for Impressive Call, Transaction Volume and Innovation

CHICAGO -- Digital Dialogue, a PSCU Financial Services company and nationwide provider of 24/7 call center operations and software solutions to credit unions, recognized two credit unions that utilize FSCC's custom call center services provided by Digital Dialogue. Beaverton, Ore.-based First Tech Credit Union received the Leadership Award and Camp Pendleton, Calif.-based Pacific Marine Credit Union was honored with the Service Innovator Award. The awards were presented at San Dimas, Calif.-based Financial Service Centers Cooperative Inc.'s (FSCC) 2008 annual meeting in Chicago.

First Tech Credit Union, which was founded in 1952, has 156,000 members and assets of $1.8 billion. A leader in the credit union space, First Tech Credit Union has traditionally employed innovative approaches to member service such as helping develop a shared branch and ATM network. The technologically advanced credit union assisted in creating a shared branch system using wireless banking. First Tech Credit Union was recognized for always making their member's experience a top priority by providing consistent monitoring and feedback on each member call interaction as well as daily scripting due diligence.

Founded in 1952, Pacific Marine Credit Union has 67,000 members and assets of $479 million. Pacific Marine Credit Union received the Service Innovator Award for their creative solutions in providing 24/7 account access for their members worldwide. They were recognized for their call center scripting techniques, which create immediate answers for members utilizing call center services, as well as 24/7 delivery for Western Union and wire processing.

Through its partnership with FSCC, Digital Dialogue provides call center services to credit unions belonging to FSCC's shared branch network. Currently, more than 12 million credit union members have access to FSCC's call center outlet throughout the U.S., Puerto Rico and on U.S. military bases in five countries.

"Each year, Digital Dialogue recognizes two credit unions that stand out in both their superior and personalized total member service and contributions to the credit unions industry as a whole," said Peter Schmitt, president of Digital Dialogue. "We acknowledge the exceptional member care and technology innovation of Pacific Marine Credit Union and First Tech Credit Union. Both financial institutions are leaders in providing members with 24/7 total member service, raising the bar for the rest of the credit union industry to exceed member expectations and improve member loyalty ratings."

About Financial Services Centers Cooperative, Inc. (FSCC)

FSCC is a cooperative credit union service organization (CUSO) formed to provide shared branching through a delivery service channel (a network switch) for credit unions, where credit unions come together to share their branches to service credit union members. For more information please visit www.fscc.com.

About Digital Dialogue

Digital Dialogue, a PSCU Financial Services company, is the nationwide provider of 24/7 financial call center operations and software solutions for credit unions. The company's product suite includes call center scripting solutions, custom loan applications with credit-union-defined decisioning and new member enrollment with funding and sophisticated cross-selling. Digital Dialogue manages the Financial Service Centers Cooperative's Call Center Outlet, the highest volume outlet in FSCC's shared branch network.

Designed around a consistent user interface and the same decision criteria across all channels -- from the credit union's Web site to its branches to its call center -- Digital Dialogue products and services are in place nationwide at credit unions ranging in asset size from $5 million to more than $6 billion. For more information, visit http://www.digital-dialogue.com/.