Digital DataVoice to Distribute Syntellect's Vista IMR.
PHOENIX--(BUSINESS WIRE)--March 5, 2002
Syntellect Inc. (Nasdaq:SYNL) today announced that it has entered into a distribution agreement with Digital DataVoice under which Syntellect replaces InterVoiceBrite as a preferred supplier of speech-enabled, self-service, software solutions to Digital DataVoice.
Digital DataVoice -- a leading national integrator of contact center solutions based in suburban Minneapolis -- specializes in creating automated, interactive, self-service solutions and has a long history of successful Interactive Voice Response (IVR) system deployments. It is expected that the agreement will enable the two companies to secure a greater percentage of the growing North American IVR replacement market.
"We are constantly adding new, high-caliber channel partners to widen our distribution capabilities," said Mike Allison, vice president of Indirect Channels at Syntellect, "and we are particularly pleased to be adding a partner with the demonstrated, recognized professional services expertise of Digital DataVoice. They have designed and implemented call center solutions for almost twenty years and have a long list of satisfied customers. Their skills and market reach will allow them to deliver customer pleasing, cost-compelling, self-service solutions using our flagship product, Vista Interactive Media Response (IMR)."
Vista IMR gives callers self-service access to data, applications and transactions within an enterprise, leveraging the use of existing databases. Callers typically request information through natural language voice commands and can receive the information via their choice of voice, fax, email, wireless or the Web. Enterprises strive to achieve the most cost-effective service levels in their contact centers by optimizing their mix of live agent-assisted and self-service call handling using Vista IMR.
Founded in 1982, Digital DataVoice creates and implements customized contact center solutions utilizing multiple technologies including PBX/ACD, CTI, and IVR with speech recognition, while supporting multiple network and host environments, including email and web integration. Digital DataVoice offers a full range of contact center professional services necessary to implement and support an effective, integrated contact center solution. These services include consulting, systems design, project management, system integration, custom application development, system stress testing, voice recording, maintenance and training.
"We evaluated several of the major suppliers of interactive self-service solutions on the market today, and we went with Syntellect," said Keith Gliva, general manager of DDV. "Syntellect made the transition to a software based product years ago. We feel their scaleable, distributed, open, standards-based, software platform that runs on NT servers supporting Java and VoiceXML applications offers market-leading functionality. This really allows us to maximize our professional services competency to deliver world-class solutions -- far better than the closed, proprietary, hardware-based systems of Syntellect's competitors. Vista's ability to support feature-rich applications written in Java and new applications written in VoiceXML version 2.0 will allow our customers to enjoy the best of both worlds and provides them with a clear bridge to the fully standardized industry vision of the future."
"Studies have shown callers prefer speech-enabled to touchtone IVR systems and use automation up to 60 percent more," added Bob Berg, Director of Sales and Marketing for DDV. "Speech recognition calls can take half as long to complete as touchtone calls, improving customer satisfaction and allowing far more calls to be serviced using existing staff, while reducing toll charges up to 50 percent. These are permanent, year-upon-year cost reductions that can translate into millions of dollars of annual operating savings for a typical contact center. Our relationship with InterVoice/Brite goes back more than 15 years -- to the former Perception Technologies entity. We had been Brite Voice's largest reseller for several years prior to their merger with InterVoice. But we felt that Syntellect represented a greater market opportunity for us, as well as an exciting opportunity to work with one of the recognized industry leaders in speech recognition. We look forward to a long, prosperous relationship with Syntellect, and I'm confident we will soon have many satisfied mutual customers spanning the country."
About Syntellect Inc.
Founded in 1984, Syntellect has sold more than 6,000 interactive voice response systems in 55 countries. Vista, our fourth-generation voice processing software platform, is the only open standards, Windows NT/Java and VoiceXML platform available from a major supplier. Our products improve total enterprise responsiveness with speech recognition that allows customers, employees, suppliers and investors real-time access to business information, self-service applications and online transactions wherever they reside via phone, fax, e-mail or the Web. Designed to be deployed on our customers' premises, within Syntellect's hosted service facility, or a combination of both, our technology, and systems integration expertise help the enterprise take advantage of speech recognition solutions that increase customer satisfaction, deliver incremental revenue, reduce costs, and enhance employee productivity. For solutions that talk, talk to Syntellect. Call us in the U.S. at 1.800.788.9733, or in the UK +44 (0) 1628 897500, or visit us on the Web at www.syntellect.com.
About Digital DataVoice
Digital DataVoice (DDV) creates and implements solutions to help their clients manage customer interactions. With an unsurpassed level of experience and expertise, we are able to create world-class solutions on time and on budget. Our knowledge of the interoperability requirements of today's Customer Interaction Center (CIC) gives DDV the ability to quickly create and deploy a customized, scalable solution that provides a significant time-to-market advantage. This translates to significant cost savings and broadened revenue opportunities -- the framework for a company's competitive advantage. Our twenty years of experience integrating CIC technologies such as IVR, CTI and Voice Recognition make us unsurpassed in delivering solutions on time and on budget. Call us at 1.651.452.0300 or visit us on the web at www.ddvc.com.
This news release contains forward-looking statements based on current expectations, forecasts and assumptions that involve risks and uncertainties that could cause actual outcomes and results to differ materially. Factors that could cause or contribute to such differences include, but are not limited to, technological or market changes that affect the use of telecommunications or interactive media response technology, dependence on maintaining and improving current products and services and developing new products and services, the loss of licenses for technology embedded in our products, the loss of key personnel and the inability to attract additional skilled personnel, and other additional cautionary factors discussed in our most recent Annual Report on Form 10-K and other filings with the United States Securities and Exchange Commission. We assume no obligation to update any forward-looking statements.