Dictaphone launches recruiter module for ContactPoint WRM and announces agreement with Lucent.Dictaphone Corporation's Communications Recording Systems (CRS CRS Course CRS Certified Residential Specialist (real estate certification) CRS Central Reservation System CRS Can't Remember Stuff (polite form) CRS Cost Reduction Strategy CRS Consumer Relations Specialist ) Group, provider of workforce relationship management solutions and of recording and monitoring systems for contact centers, has launched its ContactPoint ContactPoint (with the previous working title of Information Sharing Index (or IS Index or ISI); also the Children's Index) is a planned government database that will hold information on all children under 18 in England, designed by Capgemini. Recruiter module as part of its workforce relationship management solution. One of three modules within the ContactPoint suite, Recruiter is a competency-based hiring management software application intended to help contact centers analyze an·a·lyze v. 1. To examine methodically by separating into parts and studying their interrelations. 2. To separate a chemical substance into its constituent elements to determine their nature or proportions. 3. , identify and hire the most qualified agents, simultaneously streamlining the recruiting/hiring process and helping to reduce costly turnover. Recruiter software is tightly integrated with ContactPoint's other two modules, Trainer and Assessor, through a common competency COMPETENCY, evidence. The legal fitness or ability of a witness to be heard on the trial of a cause. This term is also applied to written or other evidence which may be legally given on such trial, as, depositions, letters, account-books, and the like. 2. model. In other company news, Dictaphone announced its joint marketing agreement with Lucent Technologies. The purpose of the agreement is to drive new business opportunities through joint marketing activities of Lucent's ClientCare's contact center solution and Dictaphone's Freedom family of recording systems and applications throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . [ILLUSTRATION OMITTED] www.dictaphone.com and www.lucent.com |
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