Dictaphone debuts "Trainer" module for ContactPoint WRM solution.Dictaphone Corp.'s Communications Recording Systems (CRS CRS Course CRS Certified Residential Specialist (real estate certification) CRS Central Reservation System CRS Can't Remember Stuff (polite form) CRS Cost Reduction Strategy CRS Consumer Relations Specialist ) Group recently showcased the ContactPoint Trainer module as part of its Workforce Relationship Management (WRM WRM World Rainforest Movement WRM War Reserve Materiel WRM White Rose Movement (UK band) WRM Windows Rights Management (Microsoft) WRM Water Recovery Management WRM Women's Rights Movement ) solution. Dictaphone said the module is designed to help contact centers optimize their staff by providing agents with focused training. ContactPoint Trainer links a contact center's assessment and training programs through a shared competency model that details the skills, knowledge and abilities that agents need to be successful on the job. The software continuously bench-marks an agent's assessment scores against targeted proficiency levels for key competencies. It then recommends and helps to deliver the necessary training to close the competency gaps and improve agent performance. Dictaphone said ContactPoint Trainer is an enterprisewide automated Learning Management System (LMS) that helps contact centers manage their training resources more effectively and facilitates the delivery of training in both classroom settings and online. ContactPoint Trainer provides tools for managing training components that are core to classroom-style training, such as trainers, venues, schedules, registrations and test results. Training content, such as HTML HTML in full HyperText Markup Language Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web. files, PowerPoint presentations or SCORM-compliant (Shareable Content Object Reference Model) content can also be imported into ContactPoint Trainer for delivery to agents' desktops. www.dictaphone.com ATTENTION VENDORS! Send your News and Product Releases via e-mail to cispress@tmcnet.com. Whenever possible, please include high-resolution (minimum 266 dpi) color graphics (.BMP (1) (BitMaP) Also known as a "bump" file, it is the native, bitmapped graphics format in Windows. A BMP can be saved in several color options: 1-, 4-, 8- and 24-bit color provide 2, 16, 256 and 16,000,000 colors respectively. BMP files use the .BMP or . , .EPS (Encapsulated PostScript) A PostScript file format used to transfer a graphic image between applications and platforms. EPS files contain PostScript code as well as an optional preview image in TIFF, WMF, PICT or EPSI, the latter being an ASCII-only format. , .TIF TIF Tagged Image File (file name extension) TIF Tax Increment Financing TIF Temporary Internet Files TIF Transport Innovation Fund (UK) TIF Telecommunications Infrastructure Fund , or .JPG). |
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