Dictaphone announces joint marketing agreement with The Call Center School.Dictaphone Corporation's Communications Recording Systems (CRS CRS Course CRS Certified Residential Specialist (real estate certification) CRS Central Reservation System CRS Can't Remember Stuff (polite form) CRS Cost Reduction Strategy CRS Consumer Relations Specialist ) Group, a provider of recording and monitoring systems and workforce relationship management (WRM WRM World Rainforest Movement WRM War Reserve Materiel WRM White Rose Movement (UK band) WRM Windows Rights Management (Microsoft) WRM Water Recovery Management WRM Women's Rights Movement ) solutions for contact centers, has announced that it has signed a joint marketing agreement with The Call Center School, a Nashville-based company that provides educational and training solutions for call center professionals. The agreement will enable Dictaphone to integrate The Call Center School's training materials into its ContactPoint ContactPoint (with the previous working title of Information Sharing Index (or IS Index or ISI); also the Children's Index) is a planned government database that will hold information on all children under 18 in England, designed by Capgemini. Trainer module, a full-featured learning management system for contact centers. First among the e-learning (Electronic-LEARNING) An umbrella term for providing computer instruction (courseware) online over the public Internet, private distance learning networks or inhouse via an intranet. See CBT. programs to be integrated into ContactPoint is Call Center ABCs, a five-course program geared toward new agents and existing staff. www.dictaphone.com and www.thecallcenterschool.com |
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