Dictaphone Partners with Avaya Platinum Partner -- Strategic Products and Services -- SPS; SPS Joins A Fast-Growing List Of Strategic Partners.Business Editors/High-Tech Writers STRATFORD, Conn.--(BUSINESS WIRE)--June 17, 2003 Dictaphone Corporation's Communications Recording Systems (CRS CRS Course CRS Certified Residential Specialist (real estate certification) CRS Central Reservation System CRS Can't Remember Stuff (polite form) CRS Cost Reduction Strategy CRS Consumer Relations Specialist (TM)) Group today announced a strategic partnership with Strategic Products and Services (SPS (Standby Power System) A UPS system that switches to battery backup upon detection of power failure. See UPS. SPS - Symbolic Programming System. Assembly language for IBM 1620. ), a leading Avaya(R) Platinum Certified See certification. Business Partner. Under the terms of the agreement, SPS, a leading integrator of communications equipment and services for voice solutions and data networking applications, will provide its customers multimedia communications recording and quality management solutions through Dictaphone's Freedom(R) recording system and related software applications. "Through our partnership with Dictaphone, we will be able to create value-added solutions for our customers," said John Poole John Silas Poole (born June 25, 1872 in Kemptville, Ontario; died December 29, 1963) was a politician in Manitoba, Canada. He served in the Legislative Assembly of Manitoba from 1936 to 1949. , President, SPS. "Combining the strong technologies of Dictaphone and SPS will provide a full range of options to help our customers realize a rapid return on their enterprise communications investment," concluded Poole. Ed Rucinski, Sr. Vice President and General Manager of CRS(TM) said, "SPS is one of a very few companies who has earned the coveted cov·et v. cov·et·ed, cov·et·ing, cov·ets v.tr. 1. To feel blameworthy desire for (that which is another's). See Synonyms at envy. 2. To wish for longingly. See Synonyms at desire. Platinum Certified Business Partner recognition from Avaya and is well-recognized in the industry as a leading provider of integrated solutions. With SPS as our partner, we look forward to implementing enterprise communications solutions that will offer business intelligence opportunities, as well as expanded quality and training solutions based on recorded communications." Dictaphone's reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. program has recently been expanded and now includes such prestigious organizations as Teloquent, Sprint, and Verizon. About Freedom(R) Dictaphone's Freedom(R) platform provides a distributed, open architecture using "network appliance (1) A specialized device for use on a network. For example, Web servers, cache servers and file servers can be implemented as general-purpose computers with the appropriate software or as network appliances, which are computers dedicated to a single function and cannot do anything " style recording devices. Storage, long a challenging part of recording solutions, is dealt with in the architecture of the Freedom(R) system with a patented approach that leverages a client's existing network-based storage devices and investment. Recorded calls and related data are treated the same way as any other data elements and managed accordingly. Whatever the network storage solution the customer has or prefers, the Freedom(R) system can accommodate it--whether it is a storage area network (SAN), Network Attached Storage (NAS (1) See network access server. (2) (Network Attached Storage) A specialized file server that connects to the network. A NAS device contains a slimmed-down operating system and a file system and processes only I/O requests by supporting the popular ) devices, or a simple DVD DVD: see digital versatile disc. DVD in full digital video disc or digital versatile disc Type of optical disc. The DVD represents the second generation of compact-disc (CD) technology. style system. This approach helps to reduce the total cost of ownership and improves the return on investment of the solution. Dictaphone's Freedom(R) recording system has been a runaway success since its launch in the fall of 1999. Since the product's introduction, the company has sold over 10,000 Freedom(R) recording systems, serving mission critical needs in public safety, contact centers, and financial organizations at some 4,000 individual customer locations around the world. About Dictaphone Corporation's Communications Recording Systems (CRS(TM)) Group A division of Dictaphone Corporation, the Communications Recording Systems (CRS(TM)) group is a leading provider of communications recording and quality management systems for contact centers, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , and public safety environments, with over 18,000 installed customers worldwide. CRS(TM) solutions are used to record and manage multimedia communications, and its software applications help to increase the efficiency and effectiveness of the workforce. Dictaphone Corporation, with headquarters in Stratford, CT, has over a century of experience in voice and data technologies and is a leading provider of speech recognition and natural language processing Natural language processing Computer analysis and generation of natural language text. The goal is to enable natural languages, such as English, French, or Japanese, to serve either as the medium through which users interact with computer systems such as solutions. For more information on Dictaphone Corporation, please visit http://www.dictaphone.com. About SPS Established in 1988, Strategic Products and Services is one of Avaya's largest authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: Business Partners and a leading integrator of communications equipment and services for voice solutions and data networking applications. SPS, with over 200 employees in 12 locations, provides business systems to customers in all market segments, focusing on advanced application solutions to the enterprise market with special expertise in call centers and Voice Over IP (VoIP) solutions. SPS supports many of the Fortune 1000 and multi-location accounts through their national accounts program, providing communications products and services to locations throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . SPS has also been recognized with many awards, including Business Partner of the Year, Associate Dealer of the Year, Sales Excellence and High Growth Awards, Ernst & Young's NJ Technology Entrepreneur of the Year, and was most recently named to the Inc 500 list of fastest growing private companies. Additional information is available at: www.spscom.com. Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. Statement This press release includes forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. within the meaning of Section 21(e) of the Securities Exchange Act of 1934. These statements are based on Dictaphone Corporation's current expectations and estimates as to prospective events and circumstances that may or may not be in Dictaphone Corporation's control and as to which there can be no firm assurances given. These forward-looking statements are subject to risks and uncertainties and there can be no assurance that any of these forward-looking statements may prove to be correct and actual results may differ materially. These risks and uncertainties include, but are not limited to, economic conditions in the U.S. and abroad, the ability to complete and deliver products and services within currently estimated time frames and budgets, the ability to effectively manage diverse and geographically dispersed dis·perse v. dis·persed, dis·pers·ing, dis·pers·es v.tr. 1. a. To drive off or scatter in different directions: The police dispersed the crowd. b. operations, difficulties with integrating product plans, schedules and resources, potential that the information and estimates used to predict future performance were not accurate, market acceptance of Dictaphone Corporation's products, competitive products, pricing pressures, and other risks. Dictaphone Corporation disclaims any intent or obligation to update these forward-looking statements. Dictaphone(R), Freedom(R), Communication Recording Systems(TM), and CRS(TM) are trademarks or registered trademarks owned by Dictaphone Corporation. Avaya(R) is a registered trademark owned by Avaya, Inc. Ernst & Young is a registered trademark owned by Ernst & Young U.S. Other products or marks referenced herein may be trademarks of their respective owners. Dictaphone Corporation's Freedom(R) recording system is the subject of U.S. and foreign patent applications. (C) Copyright 2003 Dictaphone Corporation, all rights reserved. |
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