Dictaphone Named a 2004 Service Leader in Quality Monitoring by CRM Magazine; Dictaphone's Freedom System Gains Industry Recognition.

Business Editors

STRATFORD, Conn.--(BUSINESS WIRE)--April 13, 2004

Dictaphone Corporation's Communications Recording Systems (CRS)(TM) Group today announced that it has received a 2004 Service Leader Award and was recognized as the "One To Watch" in the quality monitoring category by CRM Magazine.

"We are honored to be distinguished as a 2004 Service Leader," said Dictaphone's Vice President of Global Marketing, John Kaiser. "Our Freedom(R) recording systems are in service at thousands of sites world-wide and our quality monitoring system is used by thousands of contact centers around the world. This award affirms our leadership position and reputation for product innovation and excellent customer service."

CRM Magazine's 2004 Service Leader Awards pay tribute to the top customer service vendors in seven categories including computer telephony integration, interactive voice response, quality monitoring, universal desktop application, Web self-help, workforce management, and workforce optimization. The leaders were selected based on a weighted criteria, including market share, revenue, growth, and reputation for customer satisfaction.

"Our research shows that Dictaphone has been steadily gaining market share and has a solid customer base, " said CRM Magazine's Editor-in-Chief, Ginger Conlon. "The company's growth and its strong contact center industry reputation, positions it as the 'One To Watch' in the quality monitoring market," added Conlon.

About Dictaphone Corporation's Communications Recording Systems (CRS)(TM) group

With over 18,000 installed customers worldwide, Dictaphone Corporation's Communications Recording Systems (CRS(TM)) Group is a leading provider of recording and monitoring systems for contact centers, and Workforce Relationship Management(TM) solutions designed to optimize agent performance. Dictaphone CRS is a division of the Dictaphone Corporation.

Dictaphone's Freedom system records customer/agent interactions, using standard voice recording or Voice over Internet Protocol (VoIP) recording. The agent's desktop screen activity can also be captured.

Other features supported by the ContactPoint and Freedom solutions include: remote playback via Web-access; Computer Telephony Integration (CTI) for data capture, service observe, and advanced analytics; and integration to legacy HR systems to capture recruitment, assessment and training data. Over 10,000 Freedom recording systems are currently installed at some 4,000 individual customer locations around the world.

The Freedom recording system was designed to work in combination with Dictaphone's ContactPoint(TM) Workforce Relationship Management solution. ContactPoint optimizes agent performance by helping contact centers hire and retain the best agents, assess them fairly and consistently, and empower them with the right training and rewards.

For more information, please visit www.dictaphone.com/contactpoint.

Safe Harbor Statement

This press release includes forward-looking statements within the meaning of Section 21(e) of the Securities Exchange Act of 1934. These statements are based on Dictaphone Corporation's current expectations and estimates as to prospective events and circumstances that may or may not be in Dictaphone Corporation's control and as to which there can be no firm assurances given.

These forward-looking statements are subject to risks and uncertainties and there can be no assurance that any of these forward-looking statements may prove to be correct and actual results may differ materially. These risks and uncertainties include, but are not limited to, economic conditions in the U.S. and abroad, the ability to complete and deliver products and services within currently estimated time frames and budgets, the ability to effectively manage diverse and geographically dispersed operations, difficulties with integrating product plans, schedules and resources, potential that the information and estimates used to predict future performance were not accurate, market acceptance of Dictaphone Corporation's products, competitive products, pricing pressures, and other risks. Dictaphone Corporation disclaims any intent or obligation to update these forward-looking statements.

Dictaphone(R), Freedom(R), Communication Recording Systems(TM), CRS(TM), ContactPoint(TM) and Workforce Relationship Management(TM) are trademarks or registered trademarks owned by Dictaphone Corporation. Other products or marks referenced herein may be trademarks of their respective owners. Dictaphone Corporation's Freedom(R) recording system is the subject of U.S. and foreign patents and patent applications.

(C) Copyright 2004 Dictaphone Corporation, all rights reserved.