Dictaphone Corporation and VorTecs to Provide Computer Telephony Integration for Freedom Recording System.Business Editors STRATFORD, Conn.--(BUSINESS WIRE)--Jan. 31, 2002 Dictaphone's Freedom will provide CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. solution through alliance with VorTecs Dictaphone Corporation today announced its Communications Recording Systems (CRS CRS Course CRS Certified Residential Specialist (real estate certification) CRS Central Reservation System CRS Can't Remember Stuff (polite form) CRS Cost Reduction Strategy CRS Consumer Relations Specialist ) group is partnering with VorTecs, a leading professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. and contact center solutions consulting company Noun 1. consulting company - a firm of experts providing professional advice to an organization for a fee consulting firm business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a , to provide computer telephony integration Computer Telephony Integration - Computer Telephone Integration for its Freedom digital recording system. The technology alliance will combine VorTecs' ability to capture call data items from an ACD/PBX with Dictaphone's voice recording technology. Information collected from the ACD/PBX will be saved with the voice file in the Freedom recording system to provide enhanced search criteria for fast, efficient call retrieval. VorTecs used the Freedom Software Development Kit (SDK (Software Developer's Kit) See developer's toolkit and Windows SDK. SDK - Software Developers Kit (or "Software Development Kit"). ) to facilitate the solution. "Contact centers of all types have been reaping huge productivity gains by finding and retrieving voice recordings quickly and easily with their Freedom systems," said Berni Breen, vice president and general manager for Dictaphone's CRS group. "By joining forces with VorTecs, we can now extend the powerful search capabilities of the Freedom recording system to include additional data fields, such as Agent ID, DNIS (Dialed Number Identification Service) A service that enables a company to identify which telephone number was dialed. A PBX often receives calls on the same port that were dialed to different 800 or 900 numbers, and the DNIS data contains the dialed number so , ANI/ALI, and other fields, reducing search time and enhancing productivity." "VorTecs is pleased to team with Dictaphone to provide CTI capabilities for the Freedom recording system. The ability to find recordings fast, especially in free-seating environments, is essential for such purposes as delivering quality service, training, and resolving liability issues," said Anthony Desjardin, president and chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of VorTecs. "The positive synergies between our companies, the mix of technical expertise, and quality products have established the foundation for a long lasting and solid partnership." About Freedom Freedom is a network appliance (1) A specialized device for use on a network. For example, Web servers, cache servers and file servers can be implemented as general-purpose computers with the appropriate software or as network appliances, which are computers dedicated to a single function and cannot do anything recording system that gives public safety, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , contact centers, and many other organizations the ability to easily access and store their voice information. The product also provides built-in protection against technological obsolescence ob·so·les·cent adj. 1. Being in the process of passing out of use or usefulness; becoming obsolete. 2. Biology Gradually disappearing; imperfectly or only slightly developed. . Using Freedom, anyone who records telephone conversations and radio transmissions can store the voice recordings on any network-attached storage See NAS. device, and can use a different storage device in the future without making their current recording system obsolete. Additionally, the Freedom system's plug-in telecommunications interfaces and its operating system-independent architecture mean it can be easily adapted should a customer upgrade its phone system, operating system, or network. Freedom also provides more ways to access and share voice recordings than conventional recording systems. Its network-ready design and standard audio file format An audio file format is a container format for storing audio data on a computer system. The general approach towards storing digital audio is to sample the audio voltage (which on playback, would correspond to a certain position of the membrane in a speaker) of the make voice files accessible over any LAN/WAN LAN/WAN Local Area Network/Wide Area Network , Internet, or intranet system, using any multi-media PC. In addition, compressed .wav file recordings can be delivered via e-mail, a faster and more cost-effective way to share information than traditional methods of copying and shipping tapes. Freedom has been a runaway success since its launch in the fall of 1999. Since the product's introduction, the company has sold over 8,000 Freedom recorders, which are installed at some 4,000 individual customer locations around the world. Revenues from Freedom sales have totalled over $45 million to date, making it the most successful new product in Dictaphone's history. For more information on Freedom recording systems, call 800-886-4908. About Dictaphone's Communications Recording Systems group A division of Dictaphone Corporation, the Communications Recording Systems (CRS) group is a leading provider of communications recording and quality monitoring systems for public safety, financial services, and contact centers, with over 18,000 installed customers worldwide. Dictaphone CRS group's principal product is the Freedom network appliance recording system. Dictaphone Corporation, with headquarters in Stratford, CT, has over a century of experience in voice technology. For more information on Dictaphone, visit http://www.dictaphone.com. About VorTecs VorTecs is the leading professional services consulting company dedicated to helping customer interaction and contact centers enhance their customers' experience while improving overall operating efficiency. The Company's engineering elite has been implementing CTI solutions since the 1980's. As a result, VorTecs' consulting engineers are among the top customer interaction professionals in the world. The Company offers an impressive skill set and extensive knowledge base of call center platforms and environments. VorTecs utilizes state-of-the-art technology to implement sophisticated cross platform integration of ACDs, CTI, IVRs, speech recognition software, the Internet, and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions. For more information, call (866) VorTecs (867-8327) or visit http://www.VorTecs.com. The foregoing projections are "forward-looking" statements within the meaning of the Federal Securities Laws. Because such statements include risks and uncertainties, actual results may differ from the estimates provided. The company undertakes no duty to update such forward-looking statements. Factors that could cause actual results to differ from these forward looking statements include, but are not limited to, those disclosed previously and from time to time in any of the company's public filings. In addition, readers are cautioned that forward looking statements include known and unknown risks, such as the uncertainties associated with Chapter 11 filings in the United States and the risk that newly introduced products may contain undetected errors or defects or otherwise not perform as anticipated. All product names or trademarks referenced herein are trademarks of their respective owners. |
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