Dictaphone Announces VAR Agreement With BT Syntegra.Business Editors/High-Tech Writers STRATFORD, Conn.--(BUSINESS WIRE)--April 20, 2004 Dictaphone Corporation's Communications Recording Systems (CRS CRS Course CRS Certified Residential Specialist (real estate certification) CRS Central Reservation System CRS Can't Remember Stuff (polite form) CRS Cost Reduction Strategy CRS Consumer Relations Specialist (TM)) Group today announced the signing of a value-added reseller A value-added reseller (VAR) is a company that adds some feature(s) to an existing product(s), then resells it (usually to end-users) as an integrated product or complete "turn-key" solution. (VAR) agreement granting BT Syntegra, the systems integration business of BT, license to resell Dictaphone's Freedom(R) family of recording systems and applications throughout the Americas. BT Syntegra's customers will be able to use the Dictaphone Freedom recording system to record BT Syntegra turrets, VoIP phones and traditional PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). phones with one common platform. The Dictaphone Freedom system can also be integrated with BT Syntegra's ITSlink computer telephony integration Computer Telephony Integration - Computer Telephone Integration software to capture and merge recordings and turret data to facilitate faster call retrieval. The VAR agreement gives BT Syntegra a non-exclusive license to market and distribute Dictaphone's Freedom recording systems and applications throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Central America Central America, narrow, southernmost region (c.202,200 sq mi/523,698 sq km) of North America, linked to South America at Colombia. It separates the Caribbean from the Pacific. , and South America South America, fourth largest continent (1991 est. pop. 299,150,000), c.6,880,000 sq mi (17,819,000 sq km), the southern of the two continents of the Western Hemisphere. . Dictaphone will also provide product installation and maintenance support training, and access to its toll-free operational and service support hotlines to BT Syntegra and its customers. "We chose to partner with Dictaphone because of the company's long-standing reputation for superior customer service and products," said C. Steven Crosby, BT Syntegra's Executive Vice President of Global Financial Services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. for the Americas. "Increasingly, our customers want recording platforms that meet the stringent regulatory requirements for fault tolerance See fault tolerant. (architecture) fault tolerance - 1. The ability of a system or component to continue normal operation despite the presence of hardware or software faults. This often involves some degree of redundancy. 2. and business continuity. Companies also want solutions that will work within their existing telephony environments and provide a smooth migration path to record Voice over IP in the future. The Freedom system addresses these critical needs." "BT Syntegra is a leader in the financial marketplace, serving some of the world's largest and sophisticated trading floors," said Dictaphone's Vice President of Marketing, John Kaiser. "We're excited about this alliance and look forward to jointly meeting the recording systems needs of financial services firms." About BT Syntegra BT Syntegra plays a key role in BT's Information and Communications Technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry (ICT (1) (Information and Communications Technology) An umbrella term for the information technology field. See IT. (2) (International Computers and Tabulators) See ICL. 1. (testing) ICT - In Circuit Test. ) strategy as its expert in business transformation and change management. It employs more than 5,000 business and technical professionals worldwide and in the financial year ended March 2003 reported revenues of around $1 billion. BT Syntegra helps organizations transform the way that they operate by applying business knowledge and technology to make possible new and better ways of working. Its primary activity is the provision of consultancy and systems integration services including business consultancy, complex program management and custom systems design, development and operation. To complement its own specialization BT Syntegra, where needed, is able to call upon skill and expertise from other parts of BT. www.btsyntegra.com About Dictaphone Corporation's Communications Recording Systems (CRS)(TM) Group With over 18,000 installed customers worldwide, Dictaphone Corporation's Communications Recording Systems (CRS) Group is a leading provider of recording systems and Workforce Relationship Management(TM) solutions for contact centers, public safety operations, financial services companies, and other organizations. Dictaphone CRS is a division of the Dictaphone Corporation. Dictaphone's Freedom(R) recording system is an all-in-one recording solution to assist with legal compliance, quality assurance/training, and business intelligence. Freedom supports VoIP, T1, E1, ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. , PCM (1) See phase change memory. (2) (Plug Compatible Manufacturer) An organization that makes a computer or electronic device that is compatible with an existing machine. 32, and station side recording, capturing both voice and agent desktop screens. Freedom also offers a one-of-a-kind feature for authenticating voice recordings; configurations for disaster recovery; integration with PBXs, ACDs, and turret systems; and call archiving to any network-attached storage See NAS. device. For more information, please visit www.dictaphone.com. Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. Statement This press release includes forward-looking statements within the meaning of Section 21(e) of the Securities Exchange Act of 1934. These statements are based on Dictaphone Corporation's current expectations and estimates as to prospective events and circumstances that may or may not be in Dictaphone Corporation's control and as to which there can be no firm assurances given. These forward-looking statements are subject to risks and uncertainties and there can be no assurance that any of these forward-looking statements may prove to be correct and actual results may differ materially. These risks and uncertainties include, but are not limited to, economic conditions in the U.S. and abroad, the ability to complete and deliver products and services within currently estimated time frames and budgets, the ability to effectively manage diverse and geographically dispersed operations, difficulties with integrating product plans, schedules and resources, potential that the information and estimates used to predict future performance were not accurate, market acceptance of Dictaphone Corporation's products, competitive products, pricing pressures, and other risks. Dictaphone Corporation disclaims any intent or obligation to update these forward-looking statements. Dictaphone(R), Freedom(R), Communication Recording Systems(TM), CRS(TM), ContactPoint(TM) and Workforce Relationship Management(TM) are trademarks or registered trademarks owned by Dictaphone Corporation. Other products or marks referenced herein may be trademarks of their respective owners. Dictaphone Corporation's Freedom(R) recording system is the subject of U.S. and foreign patents and patent applications. (C) Copyright 2004 Dictaphone Corporation, all rights reserved. |
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