Diamond Micro Solutions Introduces `MyDiamond' Customer Knowledge Web Portal.Business Editors/High-Tech Writers SAN LEANDRO San Leandro (săn lēăn`drō), city (1990 pop. 68,223), Alameda co., W Calif., on San Francisco Bay; inc. 1872. Metal, wood, and paper products; chemicals; leather goods; foods and beverages; medical equipment; lighting fixtures; and , Calif.--(BUSINESS WIRE)--Nov. 1, 2000 Diamond Micro Solutions, a leading network infrastructure solutions and services provider for e-businesses, today launched MyDiamond(TM), a customer knowledge web portal See portal. that provides secure, 7x24, online access to comprehensive client account data, real-time product price quotes and custom MyCatalog ordering capabilities. Uniquely designed by Diamond Micro Solutions, MyDiamond is part of the company's strategy to exceed client expectations by offering unmatched, customer-focused services. Richard W. Martini, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Diamond Micro Solutions, said, "MyDiamond gives clients access to our complete knowledge center as it relates to their account information, and facilitates fast and effective communication with our sales and customer service personnel. It is a quantum leap quantum leap n. An abrupt change or step, especially in method, information, or knowledge: "War was going to take a quantum leap; it would never be the same" Garry Wills. in the level of service we provide and reinforces our commitment to continually delivering easy-to-use services as well as provide immediate access to the information our clients need to improve their bottom line." MyDiamond saves time and improves business efficiencies by enabling clients to make purchases online, view the status of warranty contracts, track orders, view account statements and billing history, manage RFPs, and a host of other capabilities customized for each client. MyDiamond also enables real-time access to industry news and relevant information. What Customers Are Saying "Diamond Micro Solutions is moving in the right direction with MyDiamond and if others don't join the bandwagon band·wag·on n. 1. An elaborately decorated wagon used to transport musicians in a parade. 2. Informal A cause or party that attracts increasing numbers of adherents: they may be left behind," said Gary Fisher Gary Christopher Fisher (born 1950) is considered one of the inventors of the mountain bike. Fisher started competing in road and track races at the age of 12. He was suspended from the sport in 1968 because race organizers felt his hair was too long, and cited a rule that , director of facilities/purchasing at Data Broadcasting Corporation. "I like the entire concept of doing business online and will have to think twice about using a vendor that doesn't have a similar capability. I like being able to select items from an online catalog Similar to an online library or databases in the information storage respect, ‘’’online catalogs’’’ allow potential customers to browse a company’s items for sale from a different location using the internet. , creating an order and routing it for internal approval before ordering, and looking up invoices online and sharing that ability with our accounts payable department. The time savings and new efficiencies will have a great effect on expenses for the bottom line of my department." "MyDiamond speeds up the order placement process and shortens internal procedures by eliminating the need to create and fax an order document to Diamond," said Ed Heinzel, senior distribution systems analyst at Bank of the West. "Now I use MyDiamond's online order forms and simply email it to my salesperson. MyDiamond also saves me time and decreases the number of phone calls due to the fast, online responses I'm getting to questions and requests." MyDiamond: Uniquely Designed for Diamond Micro Solutions Clients The MyDiamond customer knowledge web portal is the sole creation of the skilled engineers at Diamond Micro Solutions. Without the aid of off-the-shelf tools, Diamond Micro Solutions designed the unique portal to serve the specific needs of its clients, with a level of detail unlike any other customer portal. For example, each customer can log-on to the Web portal to easily communicate and share information in real-time with their account manager, or customer service representative, while viewing pages with customized account information. About Diamond Micro Solutions Diamond Micro Solutions is a leading enterprise network infrastructure solutions and services provider for emerging and mid-sized companies. Founded in 1982, Diamond offers, scalable, secure and highly available end to end e-Business, network and Web infrastructure solutions and services, and partners with proven industry leaders like Sun Microsystems Sun Microsystems, Inc. (NASDAQ: JAVA[3]) is an American vendor of computers, computer components, computer software, and information-technology services, founded on 24 February 1982. , Oracle, Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. and Veritas Software Veritas Software Corp. was an international software company that was founded in 1983 as Tolerant Systems, renamed Veritas Software Corp. in 1989, and merged with Symantec in 2005. It was headquartered in Mountain View, California. . Diamond has headquarters in San Leandro, California San Leandro is a city in Alameda County, California, United States. The population was estimated to be 81,466 as of January 1, 2007[1]. Weather is mild throughout the year. . For more information about Diamond's proven, leading edge business solutions visit http://www.dmscorp.com. |
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