Diamond Giant De Beers Reaps the Rewards of ServiceOptimization Suite Version 7.0.Business Editors/High-Tech Writers CAMPBELL, Calif.--(BUSINESS WIRE)--June 6, 2002 Upgrade from V6.5 to V7.0 Results in 25% Reduction in Development Time ClickSoftware (Nasdaq:CKSW), the leading provider of end-to-end end-to-end a pattern of anastomosis in which severed ends are matched and united, in contrast with other patterns such as end-to-side or side-to-side. Usually applied to anastomosis of the intestine. service chain optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. solutions, has announced that DebTech, the technology division of De Beers, the world's largest diamond company, has successfully upgraded to Version 7.0 of it's ServiceOptimization Suite. ClickSoftware's ClickFix service optimization solution has been deployed at De Beers for over two years, assisting technicians to diagnose diagnose /di·ag·nose/ (di´ag-nos) to identify or recognize a disease. di·ag·nose v. 1. To distinguish or identify a disease by diagnosis. 2. and resolve technical faults in X-Ray X-ray Electromagnetic radiation of extremely short wavelength (100 nanometres to 0.001 nanometre) produced by the deceleration of charged particles or the transitions of electrons in atoms. diamond sorting machines. The highly scalable architecture of Version 7.0 will now enable quicker deployment of new equipment and much easier administration of the application. ClickFix provides a remote diagnostics Vehicle Diagnostics Vehicle diagnostics enables a mechanic to diagnose the exact mechanical condition of the vehicle and its systems and components. Remote Diagnostics enables to perform such diagnosis without requiring the vehicle to physically be present for checkup. service at a central help-desk facility, which allows most case faults to be diagnosed and resolved off-site. The software has also enabled De Beers to capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. the combined skills of their in-house In-house In the context of general equities, keeping an activity within the firm. For example, rather than go to the marketplace and sell a security for a client to anyone, an attempt is made to find a buyer to complete the transaction with the firm. engineering workforce. ClickFix has ensured that the mines no longer have to rely on the availability of the small core of top engineers, as resolution staff has enough training to get the machinery back on-line with the assistance of ClickFix. "The latest version of ClickSoftware has evolved into a robust and `ergonomical' platform with all development now possible from just one console. This has had a very positive effect on the time to develop new models as well as the administration and maintenance of existing models. ClickFix remains a key knowledge retention tool for machine diagnostics and is certainly meeting the challenge in terms of technical capability," said Arshad Nabbie -- project manager for ClickFix implementations at DebTech -- De Beers. "We are delighted that remote diagnostics pioneer De Beers is reaping the rewards our ServiceOptimization Suite," said Dr Moshe Benbassat, chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ClickSoftware. "More and more companies are recognizing that remote diagnostics simultaneously increases equipment uptime and reduces operational cost. ServiceOptimization Suite Version 7.0 enables a faster than ever deployment of remote diagnostics, which makes it one of the most attractive field service automation investments available today." About ClickSoftware ClickSoftware is the leading provider of end-to-end service chain optimization solutions that maximize service revenue and customer responsiveness while minimizing costs. ClickSoftware's ServiceOptimization Suite includes strategic and tactical workforce planning Strategic Workforce Planning involves analyzing and forecasting the talent that companies need to execute their business strategy, proactively rather than reactively, it is a critical strategic activity, enabling the organization to identify, develop and sustain the workforce , optimized service scheduling, intelligent problem resolution, wireless workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , and business analytics, connecting all organizational levels and all functions. The company is headquartered in Campbell, Calif. with offices throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Belgium, Canada, Germany, Israel, and the United Kingdom. For more information about ClickSoftware, call 408/377-6088 or 888/438-3308 or visit www.clicksoftware.com. This press release contains express or implied forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended a·mend v. a·mend·ed, a·mend·ing, a·mends v.tr. 1. To change for the better; improve: amended the earlier proposal so as to make it more comprehensive. 2. , and Section 21E of the Exchange Act. These forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. include, but are not limited to, those regarding ClickSoftware's products and markets, product functionality in future installations and benefits derived there from, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the market. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: uncertainties regarding product installation; uncertainties regarding continued market acceptance of our products; uncertainties regarding our intellectual property; and the uncertain effects of competition and other factors on our results of operations. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in ClickSoftware's filings with the Securities and Exchange Commission, ClickSoftware's prospectus dated June 22, 2000 and ClickSoftware's 10Q for the quarter ended September 30, 2000, and may be found within the sections titled Risk Factors and Management Discussion and Analysis. ClickSoftware does not undertake to update any forward-looking statements. Note to Editors: ClickSchedule and ClickAnalyze are registered trademarks of ClickSoftware, Inc. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only |
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