Desktop phones: on the way out?
TELEPHONY Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. While desktop telephones are a mainstay for business, their future may change as employees increasingly use alternative communication devices as their basic communication tool.
"Workers today often manage multiple devices, including a desktop telephone, mobile phone, smart phone, pager and softphone," says Elizabeth Herrell of Forrester Research Forrester Research is an independent technology and market research company that provides its clients with advice about technology's impact on business and consumers. Corporate facts
"As e-mail and text messages outpace out·pace
tr.v. out·paced, out·pac·ing, out·pac·es
To surpass or outdo (another), as in speed, growth, or performance.
[-pacing, voice calls for internal business communications, the need for a desktop telephone becomes less important for mobile employees," Herrell offers. Trends that will affect desktop phones, Herrell says, include:
Smart phone and mobile devices. Mobile employees may prefer to use their smart phones with a docking station (1) A cradle for a portable device that serves to charge the unit and connect it to other sources or destinations. For example, an iPod docking station charges the iPod and connects it to a computer, speakers or TV set. at their desktop for voice communications. Smart phones allow employees to rely on one device that fully supports business phone features, offers flexibilit,/and convenience, and makes them reachable from any location.
UC desktop features. Integrating voice into the UC desktop provides call-control features directly from the PC or laptop computer A portable computer that has a flat LCD screen and usually weighs less than eight pounds. Often called just a "laptop," it uses batteries for mobile use and AC power for charging the batteries and desktop use. Today's high-end laptops provide all the capabilities of most desktop computers. . Users can see the availability of teammates, launch conference calls from their desktop, and view voice, e-mail and fax messages in a consistent manner without toggling between appliances.