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Designing Your Organization, Using the Star Model to Solve 5 Critical Design Challenges.

Designing Your Organization, Using the STAR Model to Solve 5 Critical Design Challenges


Authors: Amy Kates and Jay Galbraith

Publisher: Jossey-Bass, 2007


This new book by Kates and Galbraith is a superb application guide. Think Betty Crocker in a new space: Designing Your Organization is a practical, hands-on reference manual and toolkit for human resource and organization design professionals and for managers and leaders who make the critical decisions about organization strategy and execution.

The book does not present new theories or research, but rather references Galbraith's widely used Star Model to focus on five organizational design challenges business leaders face today:

* Designing around the customer--includes a "Strategy Locator" to help you determine the level of customer-centricity that will best integrate products, services and experiences when implementing a customer-centric organization.

* Organizing across geographic borders--addresses such questions as how to manage the decision rights and power relationships across geographic boundaries, as well as how to bridge time and culture when adapting home-grown success formulas to new environments.

* Making a matrix work--helps you set the matrix at the right level and apply the RAVCI model (who is Responsible, who is Accountable, who has Veto power, who must be Consulted, and who must be Informed) to avoid the usual dotted-line/ solid-line conflicts.

* Solving the centralization-decentralization dilemma--provides guidance on how to get the benefits of both centralization and decentralization without the excesses of either, and discusses in depth the design of the corporate center.

* Organizing for innovation--focuses on ways to balance optimization of the current business while fostering innovation to fuel growth, addressing questions about controls, autonomy, short-term metrics and long-term patience.

Beginning with a review of the Star Model and the fundamentals of organization design, the authors then focus on these specific design challenges. They do not minimize the complexity involved in any of the organizational challenges, but rather, they explain the steps involved in organization design decisions clearly and distinctly, using a variety of charts and graphical analytic tools to illustrate their points.

Each of the referenced tools and charts is included in the Appendix and on an accompanying CD-ROM in MS Word format. The files are usable "as is," or they can easily be tailored so you can get a jump-start on whatever situation you are addressing. Icons for each of the tools are shown in the book margin so you can quickly find explanations for how the tools can be applied.

Using simple, clear logic and practical tools, this book is a single source of wisdom for anyone, from CEO to HR leader to organization design expert or team, facing today's organizational design challenges.
**** A Must Read
*** Worthwhile
** Skim It Over
* Bottom of the Stack

Patsy Svare, The Chatfield Group
COPYRIGHT 2008 Human Resource Planning Society
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2008 Gale, Cengage Learning. All rights reserved.

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Author:Svare, Patsy
Publication:People & Strategy
Date:Dec 1, 2008
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