Descartes Offers Breakthrough Revenue Management And CRM Capabilities For Consumer Direct And B2B Operations.Business Editors WATERLOO, Ontario--(BUSINESS WIRE)--April 17, 2000 Descartes Raises the Bar for Customer-Centric E-Fulfillment with New e-Scheduler Functionality The Descartes Systems Group Inc. (Nasdaq:DSGX DSGX Dynamic Sound Generator Xtra (Sony) DSGX Dynamic Sound Generator Extra ), (TSE See Tokyo Stock Exchange. TSE 1. See Tokyo Stock Exchange (TSE). 2. See Toronto Stock Exchange (TSE). :DSG DSG Direct Shift Gearbox (Audi) DSG Dosage DSG Deputy Secretary General DSG Dressing DSG Designate DSG Desmoglein DSG Duke Student Government (Duke University) ), a leading provider of Internet logistics solutions, today announced that it has created a breakthrough in e-fulfillment by converging customer-centric Web self-scheduling with yield management and customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ). Together, these capabilities raise the bar for customer-centric e-commerce and profitable fulfillment. In addition, Descartes announced today that eight new e-commerce companies have chosen Descartes' solutions for home delivery (see today's release). These announcements follow the release of Descartes' e-Scheduler(TM) and the announcement of Webvan's use of this Web-based customer self-scheduling solution (see January releases). By combining dynamic optimization for route delivery scheduling with sophisticated customer-centric appointment-booking evaluation tools, e-Scheduler provides a yield management solution to customer-centric organizations that wish to personalize per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. the delivery experience and increase customer loyalty while managing revenue and other business fundamentals business fundamentals The general background within which an economy operates including earnings, sales, wage rates, taxes, and inflation. Improving business fundamentals are generally viewed as bullish for stocks, although stock prices at any given point . This solution is aimed at home delivery, field service, B2B (Business to Business) Refers to one business communicating with or selling to another. See B2B e-commerce, B2C and B2G. B2B - business to business couriers and other organizations that seek to make more money and increase the loyalty of their best customers. Maximize Revenue with Your Delivery Assets Yield management is a business strategy employed by airlines, hotels, and other industries to maximize revenue per available unit. Its goal is to sell a fixed capacity of perishable per·ish·a·ble adj. Subject to decay, spoilage, or destruction. n. Something, especially foodstuff, subject to decay or spoilage. Often used in the plural. commodities as profitably as possible. In today's world of high-speed delivery of products and services, route delivery capacity has become one of these "perishable commodities." Descartes' e-Scheduler is raising the bar in the home delivery and B2B delivery world. e-Scheduler now offers yield management functionality that enables users to achieve yield management results in scheduling delivery of goods and services In economics, economic output is divided into physical goods and intangible services. Consumption of goods and services is assumed to produce utility (unless the "good" is a "bad"). It is often used when referring to a Goods and Services Tax. . e-Scheduler accomplishes this by not only optimizing routes, but by evaluating service delivery appointment promises based on profitability/efficiency, availability, schedule flexibility, and other business rules, and by enabling the schedule optimizer to enter into a negotiation with the customer on behalf of the service provider. This means, for instance, that delivery organizations can now charge different rates for different delivery service levels, while still maximizing asset utilization of drivers and vehicles. Bringing CRM to the Delivery World e-Scheduler also now enables its users to transform delivery scheduling into a customer relationship management tool, by taking customer profile information into account in the appointment-booking process. e-Scheduler's powerful customer-centric scheduling functions allow delivery scheduling to support and enhance customer loyalty programs. e-Scheduler recognizes that not all customers may be valued equally, and lets e-businesses personalize the delivery experience based on customer worth. e-Scheduler's combination of yield management, CRM and Web-based customer self-scheduling enables e-businesses to bridge the gap from 1-to-1 marketing to 1-to-1 service. e-Scheduler lets e-businesses tailor delivery scheduling to fit the individual needs and profiles of customers, while improving efficiency and maximizing delivery profitability. "A major objective of Internet selling and e-business is personalization Custom tailoring information to the individual. On the Web, personalization means returning a page that has been customized for the user, taking into consideration that person's habits and preferences. ," said Ken Bob, senior vice president at Descartes. "e-Scheduler's powerful optimization and customer-centric tools enable e-businesses to achieve the high degree of service and personalization that customers expect from e-commerce." About Descartes Descartes is a leading provider of end-to-end logistics solutions that facilitate B2B e-commerce (Business to Business Electronic-COMMERCE) Refers to one business selling to another business via the Web. See e-commerce. . Descartes' e-fulfillment software and exchange solutions enable companies to create high-speed, high-performance fulfillment networks called DeliveryNets. DeliveryNet solutions empower organizations to deliver reliable, responsive customer service in a profitable manner and to create innovative new products and services. DeliveryNet solutions leverage Descartes' Internet-based Global Logistics Network, an open, worldwide network of shippers, receivers, carriers, logistics service providers, e-marketplaces, vertical portals and transportation exchanges. The result is a global e-fulfillment information infrastructure that provides cost savings and revenue opportunities for businesses that need to manage physical product movement. Descartes products are licensed today by more than 850 companies in 35 vertical industries in over 50 countries worldwide. For more information about Descartes, visit www.descartes.com. All registered and unregistered trademarks mentioned in this release are the property of their respective owners. "Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " Statement under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995: Statements in this press release regarding The Descartes Systems Group Inc.'s business which are not historical facts are "forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. " that involve risks and uncertainties. For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see the Company's most recent prospectus and filings. |
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