Delta, SLOC, and the Salt Lake City Department of Airports Open The Delta Welcome Center for the 2002 Olympic Winter Games.
"As we prepare to welcome the world to the Olympic Winter Games in Salt Lake City, we are pleased to offer the Welcome Center as one more way to reduce customer wait times," said Paulette Corbin - vice president for Airport Customer Service. "Delta has made tremendous efforts to prepare for the Olympics, and this is yet another way of creating a more enjoyable air travel experience for our customers and the athletes of the Winter Games."
During normal operations, Delta transports approximately 24,000 passengers daily into the Salt Lake City International Airport, of which 65 percent connect to other flights. However due to the Olympic Winter Games, normal passenger travel to Salt Lake City is expected to nearly triple. The Delta Welcome Center, which is designed to process arriving and departing passengers from the Olympic sponsor and supplier family, has the same level of security as the airport. Also, to complement the 10 ticketing and baggage counters available, portable agent work stations (PAWs) have been installed to provide additional off-site check-in capabilities.
"The Delta Welcome Center will enhance customer service for all of our Olympic visitors," said Tim Campbell, executive director of the Salt Lake City Department of Airports. "We thank Delta Air Lines for their contribution to this effort. It will alleviate strain on airport facilities and provide excellent hospitality for our guests."
"Delta Air Lines has done a tremendous job in working with SLOC and the Salt Lake City Department of Airports to make the arrival and departure process for sponsors and suppliers as seamless as possible, while helping to cut down on congestion at the airport during the Games. We greatly appreciate the efforts Delta has made and consider them a valuable team player," said Mark Lewis, president and CEO of the Olympic Properties of the United States.
The Delta Welcome Center will handle sponsor and supplier groups for both arrivals and departures and will serve as the checkpoint for both baggage and ground transportation for these groups. Other methods used by Delta, SLOC and the SLC Department of Airport to relieve airport congestion include FAA approved off-site check-in locations, accommodations of excess and overweight baggage handling for Olympic athletes, and the use of PAWs in the Olympic Village.
Delta Air Lines, the world's second largest carrier in terms of passengers carried and the leading U.S. airline across the Atlantic, offers more than 5,350 flights each day to 414 destinations in 73 countries on Delta, Delta Express, Delta Shuttle, Delta Connection carriers and Delta's worldwide partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. For more information, please go to delta.com.
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Contact: Corporate Communications of Delta Air Lines, Inc., +1-404-715-2554