Delmas Increases Revenue, Customer Satisfaction, and Productivity Using Siebel eConsumer Goods.

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--Oct. 9, 2002

France's Leading Shipping Company Uses Industry-Specific eBusiness

Solution to Transform Business Processes and Increase Sales

Representatives' Productivity by 10 Percent

Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of multichannel eBusiness applications software, today announced that Delmas, France's leading shipping company, is experiencing a 10 percent increase in sales force productivity using its Market And Trade Information System ("MATIS"), which is based on Siebel eConsumer Goods -- a comprehensive industry-specific solution that enables companies to manage relationships across the entire demand chain.

By consolidating information across the business and leveraging best practice business processes throughout the sales organization, Siebel eConsumer Goods is enabling Delmas' sales representatives in France and shipping agents abroad to more effectively close sales opportunities. The software also ensures that the company's customers -- trading companies, large industrial manufacturers, and forwarding agents -- receive consistent, high-quality shipping services.

Once a new customer has been identified, Delmas can quickly and easily record the customer's information and sales requests in the system. Sales representatives can then schedule customer appointments, enter objectives of the meeting, review historical transactions with the customer, input the minutes of the customer meeting, and assign the necessary pricing quotations to the pricing department. This streamlined approach to sales management is improving productivity, increasing sales effectiveness, and enhancing customer satisfaction.

Sales representatives can review the pricing policies -- including existing negotiated annual fixed pricing contracts with Delmas -- for the customer through commercial channels. Delmas is also able to leverage an up-to-the-minute view of market information that assists representatives in closing more sales deals, to a higher standard of customer expectation.

Delmas' shipping agents in Europe, The United States, Africa, and The Indian Ocean are also using MATIS -- in French and in English -- to capture and record customer information regarding new business opportunities and customer inquiries. This information is shared with Delmas' management team in France, who can track the status of opportunities across the globe, effectively meet customer expectations, and prepare quarterly financial forecasts.

"With Delmas continuing to open new shipping routes, acquire more customers and ship more products, Siebel eConsumer Goods has a critical role to play in maintaining competitiveness," says Isabelle Treguier, CRM Project Manager, Delmas. "Using Siebel eConsumer Goods, we are focusing on those other crucial aspects of success, including price competitiveness, customer satisfaction, and improved sales productivity."

Delmas is France's leading shipping company. From the major Atlantic and Mediterranean ports in Europe, Delmas offers cargo services to West Africa, North Africa, The Indian Ocean, and Asia. The company also provides connections between Europe and the main ports of Africa, and recently opened a new service between Asia and East Africa. In all, the company makes 5,000 calls worldwide each year, to and from 116 ports, and carries more than 2.85 million tons annually.

About Siebel Systems

Siebel Systems, Inc. is a leading provider of eBusiness applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customers worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 28 countries.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.

Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.