Dell Solution Center Offers Worldwide Access to Internet-Based Support and Education Tools; Support and Learning Resource to be Standard on Inspiron and Dimension PCs.Business Editors & High-Tech high-tech also hi-tech adj. Informal Of, relating to, or resembling high technology. high-tech Adjective same as hi-tech Adj. 1. Writers ROUND ROCK, Texas--(BUSINESS WIRE)--Oct. 2, 2000 Dell (Nasdaq:DELL) today announced that the Dell Solution Center, a robust collection of online technical support and learning services, will be standard on Dell's consumer and small business line of Inspiron(tm) notebooks and Dimension(tm) desktop PCs beginning Oct. 4 in the U.S. and Canada Canada (kăn`ədə), independent nation (2001 pop. 30,007,094), 3,851,787 sq mi (9,976,128 sq km), N North America. Canada occupies all of North America N of the United States (and E of Alaska) except for Greenland and the French islands of . The announcement is part of Dell's rollout of Internet-based computer support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services for consumers and small businesses that makes preventing, detecting and solving computing-related issues easier than ever. "This is about our customers' peace of mind. The Dell Solution Center is part of our continuing commitment to provide customers the very best computing computing - computer experience and to make it easy to do business with Dell," said Joe Lueckenhoff, co-vice president, technical support for Dell's Home and Small Business Group. "By using the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the for support, customers have the award-winning Adj. 1. award-winning - having received awards; "this award-winning bridge spans a distance of five miles" technical resources of Dell plus tremendous online educational resources -- all at their fingertips "Fingertips" is a 1963 number-one hit single recorded live by "Little" Stevie Wonder for Motown's Tamla label. Wonder's first hit single, "Fingertips" was the first live, non-studio recording to reach number-one on the Billboard Pop Singles chart in the United States. ." The Dell Solution Center is a package of Web-based troubleshooting Troubleshooting is a form of problem solving. It is the systematic search for the source of a problem so that it can be solved. Troubleshooting is often a process of elimination - eliminating potential causes of a problem. tools and educational offerings designed to make computers easier to use. It includes Dell's comprehensive e-support software and hardware diagnostic tool, Resolution Assistant. Rather than requiring customers to describe technical problems and recite system information over the telephone, Resolution Assistant connects the user to Dell support technicians through the Internet. Customers are given the choice for Dell's technical support to proceed in solving an issue, ensuring that they are able to retain control over actions taken on their systems. In addition to Resolution Assistant, the Dell Solution Center gives access to other support including: -- Support.dell.com: Dell's award-winning online support site contains FAQs, interactive Q&A, customer discussion forums, tutorials and downloadable technical files. Each week, nearly 400,000 unique user visits are logged on support.dell.com. -- Virus Protection: Pre-installed anti-virus software protects users from harmful computer viruses that can invade a user's system. The software automatically scans e-mail attachments, Internet files, floppy disks, CD ROMS and network files. -- Prevention Software: To help consumers and small businesses detect potential problems before they occur, Dell systems come equipped with software that is specially designed to monitor and notify users of potential problems. The education offerings of the Dell Solution Center include: -- EducateU(tm): An online educational resource of more than 1,200 course titles which consumers access online. -- i-Learn My Dell PC: A local-based learning tool that teaches the functions of Dell computers and the accompanying ac·com·pa·ny v. ac·com·pa·nied, ac·com·pa·ny·ing, ac·com·pa·nies v.tr. 1. To be or go with as a companion. 2. operating system. As Dell introduces other new Internet-based service and support offerings, these will be added to and accessible through the Dell Solution Center. "Research of Dell customers shows they are four times more likely to check for information on their own systems instead of calling Dell or asking colleagues for help," according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Rick Chase, co-vice president, technical support for Dell's Home and Small Business Group. "Additionally, 69 percent of customers prefer online support for service. Our goal at Dell is to make Internet-based customer service so easy to use that 80 percent of our customers use some form of it by the end of 2001." About Dell Dell Computer Corporation (company) Dell Computer Corporation - One of the biggest US manufacturers of IBM PC compatibles. "From notebooks to networks", their slogan says. http://us.dell.com. (Nasdaq:DELL) is the world's leading direct computer systems company, based on revenues of $28.5 billion for the past four quarters, and is a premier provider of products and services required for customers to build their Internet infrastructures. The company ranks No. 56 on the Fortune 500, No. 154 on the Fortune Global 500 and No. 3 on the Fortune "most admired ad·mire v. ad·mired, ad·mir·ing, ad·mires v.tr. 1. To regard with pleasure, wonder, and approval. 2. To have a high opinion of; esteem or respect. 3. " lists of companies. Dell designs, manufactures and customizes products and services to customer requirements, and offers an extensive selection of software and peripherals. Information on Dell and its products can be obtained on the World Wide Web at www.dell.com. Dell is a trademark of Dell Computer Corporation. Fortune 500 is a registered trademark of Time Inc. Dell disclaims any proprietary interest in the marks and names of others. |
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