Dell Printers Top J.D. Power and Associates Customer Satisfaction Study; Inaugural Printer Ranking Finds Dell Delivers Excellent Price/Performance and Support To Business Users.ROUND ROCK, Texas -- Dell (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :DELL) today announced its printers rank No. 1 in overall customer satisfaction among business users based on an inaugural J.D. Power and Associates study. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the J.D. Power and Associates 2005 Printer Customer Satisfaction Study(SM) conducted this year, Dell ranked ahead of 10 printer vendors serving the U.S. The study provides a detailed vendor report card that includes product sales, performance and customer support. According to the study, Dell netted leading scores in the areas of performance, ease of use and high customer and sales satisfaction. The study also found that 65 percent of study respondents In the context of marketing research, a representative sample drawn from a larger population of people from whom information is collected and used to develop or confirm marketing strategy. conducted online research, via sites such as Dell.com, prior to purchasing their printer. "The J.D. Power and Associates study findings reinforce the strength of Dell's direct model and our commitment to provide the best possible customer experience, starting with world-class products and following through with superior support," said Tim Peters Tim Peters may refer to:
Since entering the printer market in 2003, Dell has garnered double-digit growth year-over-year. In its third-quarter results announcement last week, Dell reported laser shipments doubled year-over-year, led by growth in color laser printers A laser printer that prints in color using four toner cartridges (CMYK) of cyan, magenta, yellow and black. The colors are applied one at a time to the drum and are then adhered to the paper. See printer. . The printer satisfaction study is based on responses from more than 1,600 business decision makers and involved 11 major brands serving the U.S. market. More information can be found at www.jdpower.com. About Dell Dell Inc. (NASDAQ:DELL) is a trusted and diversified diversified (di·verˑ·s information-technology supplier and partner, and sells a comprehensive portfolio of products and services directly to customers worldwide. Dell, recognized by Fortune magazine as America's most admired ad·mire v. ad·mired, ad·mir·ing, ad·mires v.tr. 1. To regard with pleasure, wonder, and approval. 2. To have a high opinion of; esteem or respect. 3. company and No. 3 globally, designs, builds and delivers innovative, tailored systems that provide customers with exceptional value. Company revenue for the last four quarters was $54.2 billion. For more information about Dell and its products and services, visit www.dell.com. Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others. |
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