Dell Plans Second Customer Contact Center in Philippines.METRO MANILA For the capital city of the Philippines, see . Metropolitan Manila (Filipino: Kalakhang Maynila) or the National Capital Region (NCR) (Filipino: Pambansang Punong Rehiyon , Philippines -- Dell (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :DELL) will open its second customer contact center in the Metro-Manila area early next year to provide additional technical support for U.S. consumers. The new site is expected to take its first customer calls in February 2007. Staffing plans for the new location are being finalized See finalization. . "Our Pasay City The City of Pasay (Filipino: Lungsod ng Pasay) is one of the cities and municipalities that make up Metro Manila in the Philippines. It is bordered on the north by the country's capital, Manila, to the northeast by Makati City, to the east by Taguig City, and Parañaque team has done an excellent job in answering customer questions and solving their issues, delivering Dell's outstanding customer experience that comes with the direct relationship between us and our customers. That is a major factor in our decision to expand our investment in the country," said Richard "Dick" Hunter, Dell's vice president for Americas customer experience and support. Today's announcement continues Dell's investment in customer support and in the Philippines. In March, Dell Chairman Michael Dell Michael Saul Dell (born February 23, 1965, in Houston, Texas) is the founder and CEO of Dell, Inc. Biography Early life and education The son of an orthodontist, Dell was born in to an upper-class Jewish family and attended Herod Elementary School in Houston, announced the expansion of Dell's Pasay City customer support center from 700 employees to 1,400. It currently employs 900 customer support representatives. "We continue to exceed growth plans and are focused on improving the customer experience. We need experienced problem solvers who can simplify and resolve increasingly complex technical and customer care challenges for home consumers," said Michael Garrison, country manager. In the last two years, Dell has announced or opened 10 new customer contact centers including the Pasay City center, which took its first call last February. This year, Dell is increasing its investment in customer experience by more than $150 million, establishing new contact centers such those opened in the Philippines. Dell's investment also includes improved training and introduction of new service tools. For example, DellConnect is a technology that uses broadband connections See broadband and wireless broadband. to let Dell's support teams diagnose and troubleshoot technical issues remotely. DellConnect enjoys nearly 95 percent customer satisfaction among the more than one million customers who have had their issue resolved by agents using the tool. Dell's investment in people, training and technology tools is turning around the customer experience. Dell's scores in the annual University of Michigan (body, education) University of Michigan - A large cosmopolitan university in the Midwest USA. Over 50000 students are enrolled at the University of Michigan's three campuses. The students come from 50 states and over 100 foreign countries. American Consumer Satisfaction Index (ACSI ACSI Association of Christian Schools International ACSI American Customer Satisfaction Index ACSI Association Canadienne des Sciences de l'Information (French) ACSI American Communications Services, Inc. ) improved 2.5 points overall, with specific gains in customer satisfaction, product quality and service quality. Dell's internal "Likely to Repurchase" data registered its highest results for the past six quarters with a 6.5 percent increase for relationship customers and a 5 percent gain for transactional customers. About Dell Dell Inc. (NASDAQ:DELL) listens to customers and delivers innovative technology and services they trust and value. Uniquely enabled by its direct business model, Dell sells more systems globally than any computer company, placing it No. 25 on the Fortune 500. Company revenue for the last four quarters was $57.4 billion. For more information, visit www.dell.com. To get Dell news direct, visit www.dell.com/RSS. In the Asia Pacific and Japan region, Dell maintains direct sales operations in Australia, Brunei, China, Hong Kong Hong Kong (hŏng kŏng), Mandarin Xianggang, special administrative region of China, formerly a British crown colony (2005 est. pop. 6,899,000), land area 422 sq mi (1,092 sq km), adjacent to Guangdong prov. , India, Japan, Korea, Macau, Malaysia, New Zealand New Zealand (zē`lənd), island country (2005 est. pop. 4,035,000), 104,454 sq mi (270,534 sq km), in the S Pacific Ocean, over 1,000 mi (1,600 km) SE of Australia. The capital is Wellington; the largest city and leading port is Auckland. , Singapore, Taiwan and Thailand. The company manufactures in Penang, Malaysia, and Xiamen, China, for customers in the region and provides technical support from contact centers in Penang, Malaysia, and Xiamen and Dalian, China. Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others. |
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