Dell Online Technical Support Adopts Adante 2.0 Customer E-mail Management Software.CARLSBAD, Calif.--(BUSINESS WIRE)--April 20, 1998-- -- Leader in Direct Computer Sales Upgrades to New Enterprise Version to Offer Premium Internet-Based Customer Service to Online Customers -- Adante, a leading supplier of customer interaction solutions for the Internet, today announced that Dell Online Technical Support has upgraded to Adante 2.0, the latest release of the company's customer e-mail management software. Dell, whose leading e-commerce web site is known for generating over $4 million in daily revenues, has been using Adante for Dell Online Technical Support since early 1997. Dell has been an active participant in beta trials for both Adante 1.0 and 2.0 and now manages up to 40,000 e-mails per month using the software. The success of Dell's web site has produced enormous volumes of customer e-mail. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. an online technical support manager at Dell, the company upgraded to Adante 2.0 to take advantage of the product's new scalability and reliability features, enhanced e-mail routing capabilities and improved reports for tracking performance and service levels. The company originally selected Adante to handle customer service e-mail based on its easy-to-use web interface and ability to efficiently route, respond to and track messages in a workgroup environment. "Dell Online's adoption of Adante 2.0 as their customer e-mail management solution underscores the company's commitment to fast, personalized and cost-effective e-mail response," said Charles Knuff, president of Adante. "The rapid development of the Internet for e-commerce, and customer interaction in general, has spurred the need for non-traditional support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services such as e-mail, interactive chat, etc. Companies such as Dell have discovered they can leverage these interactions to maximize customer satisfaction and gain a competitive advantage using the Internet." About Adante Based in Carlsbad, California Carlsbad is a coastal resort-town in northern San Diego County, California. According to the state Department of Finance, the city had a total population of 90,271 in 2003. , Adante is a leading supplier of Internet-based customer interaction solutions for customer service in the enterprise. Adante, formerly known as Forte, was founded in 1987. In December 1997, the company became a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Genesys Telecommunications Laboratories, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :GCTI GCTI Genesys Telecommunications Laboratories Inc (stock symbol) GCTI Global Change Technology Initiative ), a leading provider of enterprise-wide computer telephony integration Computer Telephony Integration - Computer Telephone Integration software for call centers. Information on Adante's products is available through the Adante sales team at 888/827-5557 or 760/431-6480, by e-mailing sales@adante.com, or by visiting the company's web site at www.adante.com. CONTACT: Adante Craig Rappaport, 760/431-6426 press@adante.com or The Benjamin Group Jim Graham Jim Graham is a politician from Washington, D.C. He is currently a Democratic member of the Council of the District of Columbia, where has served as an elected councilmember for Ward 1 since 1999. Jim Graham is an openly gay, naturalized immigrant from Scotland. , 408/559-6090 jgraham@sv.tbgi.com WWW:http://www.tbgi.com |
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