Dell Online Service and Support: The Next Generation.ROUND ROCK, Texas--(BUSINESS WIRE)--Dec. 15, 1998-- Dell's New Offerings to Include Natural Language Search, Spare Parts Spare parts, also referred to as Service Parts is a term used to indicate extra parts available and in proximity to the mechanical item, such as a automobile, boat, engine, for which they might be used. Spare parts are also called “spares. Ordering, Automatic File Notification and a Virtual Help Desk Introduces Dudley to the World Dell Computer Corporation (company) Dell Computer Corporation - One of the biggest US manufacturers of IBM PC compatibles. "From notebooks to networks", their slogan says. http://us.dell.com. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :DELL), the world's leading direct computer systems company, today announced a series of new service and support capabilities that are available on the company's U.S. Web site. The offerings include a natural language search capability called Ask Dudley, a virtual help desk called HelpTech, an automatic file notification service called FileWatch, and a spare parts ordering system. "The new suite of service and support tools makes it easier to troubleshoot To find out why something does not work and to fix the problem. Troubleshooting a computer often requires determining whether the problem is due to malfunctioning hardware or buggy or out-of-date software. See debug. PC problems and find detailed, customized information about Dell systems," said Richard Owen Sir Richard Owen KCB (July 20 1804–December 18 1892) was an English biologist, comparative anatomist and palaeontologist. He was widely regarded as malicious and dishonest but he was also one of the most brilliant and influential biologists of his time. , vice president of Dell Online. "This further extends Dell's leadership in providing online service and support to our customers, enhances the customer experience on Dell.com, and provides yet another reason to do business with Dell online." Owen added that direct customer relationships give Dell an unmatched ability to anticipate, understand and address customer needs. The Dell Advantage Continues... Ask Dudley(tm) The Ask Dudley tool (http://support.dell.com/askdudley) enables Dell customers to ask technical service and support questions online in plain English Plain English (sometimes known, more broadly, as plain language) is a communication style that focuses on considering the audience's needs when writing. It recommends avoiding unnecessary words and avoiding jargon, technical terms, and long and ambiguous sentences. and find instant answers. A question such as "What's wrong with my modem?" will direct the customer to links that help determine what is wrong with the component. The Ask Dudley technology is licensed from Berkeley, Calif.-based Ask Jeeves Noun 1. Ask Jeeves - a widely used search engine accepting plain English questions or phrases or terms trademark - a formally registered symbol identifying the manufacturer or distributor of a product . HelpTech Virtual Help Desk HelpTech is a virtual help desk available to corporate MIS departments as part of Dell's Premier Pages(tm) service. Premier Pages are customized Web pages for Dell's corporate customers, and HelpTech assists corporate customers troubleshooting Troubleshooting is a form of problem solving. It is the systematic search for the source of a problem so that it can be solved. Troubleshooting is often a process of elimination - eliminating potential causes of a problem. their PCs by providing them with the same tools and applications used by Dell's own technical support professionals. HelpTech includes technical specifications for Dell products, comprehensive troubleshooting information, notification services for software updates and the ability to order parts. Corporate customers can find out more information regarding Dell Premier Pages and HelpTech by contacting their sales representative or by visiting http://www.dell.com/business/betterway/index.htm. Filewatch Proactive Notification Service Dell's new FileWatch Proactive Notification Service helps registered customers keep driver and operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. software current by notifying no·ti·fy tr.v. no·ti·fied, no·ti·fy·ing, no·ti·fies 1. To give notice to; inform: notified the citizens of the curfew by posting signs. 2. them of software updates for their PCs. Users can register for FileWatch and begin receiving email notifications at http://support.dell.com/dellwatch/filewatch.asp. Spare Parts Ordering Dell customers can obtain information specific to their system about upgrade options, replacement parts and pricing at http://support.dell.com/sparts/. Dell.com guides users step-by-step through the online ordering process, and upon completion of an order, sends a confirmation notice verifying when an order has been received. About Dell Ranked No. 125 among the Fortune 500 companies and No. 363 in the Fortune Global 500, Dell Computer Corporation is the world's leading direct computer systems company, based on revenues of $16.8 billion for the past four quarters. Dell designs, manufactures and customizes products and services to customer requirements and offers an extensive selection of software and peripherals. Information on Dell and its products can be obtained through its toll-free number 800/388-8542 or by accessing the Dell World Wide Web site at www.dell.com. Ask Dudley and Premier Pages are registered trademarks of Dell Computer Corporation |
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