Dell Expands Services Capability with Canadian Customer Contact Center in Ottawa; New Facility to Create 500 Jobs, Add to Global Contact Center Network.ROUND ROCK, Texas -- Dell (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :DELL) has selected Ottawa, Ontario, Canada for a customer contact center to provide support for its growing North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. customer base. Dell has signed a lease for 156,000 square feet of office space at 2500 Solandt Road in the Kanata region in the west end of Ottawa. Dell expects to employ approximately 500 people at the Ottawa facility over the next several years. The center is expected to begin operation in February 2006 and will provide technical support and sales for Dell North American customers. Dell chose Ottawa for the customer contact center expansion because of the availability of skilled labor and proximity to institutions of higher education higher education Study beyond the level of secondary education. Institutions of higher education include not only colleges and universities but also professional schools in such fields as law, theology, medicine, business, music, and art. . Ottawa has a highly-educated population, with 45 percent of its workforce holding a university degree, college diploma or certificate. The strong commitment to business provided by city, provincial and federal governments also made Ottawa an attractive expansion location. "We are excited to have a company such as Dell open a customer contact center in the Ottawa region," said Dalton McGuinty Dalton James Patrick McGuinty, Jr., MPP (born July 19, 1955, in Ottawa, Ontario) is a Canadian lawyer and politician and, since October 23, 2003, Premier of Ontario. He is the twenty-fourth premier of Ontario, and the second Roman Catholic to hold this office. , Premier of Ontario The Premier of Ontario (sometimes Prime Minister of Ontario) is the first minister for the Canadian province of Ontario. The Premier is appointed by the Lieutenant-Governor of Ontario as the province's head of government, and presides over the Executive council or cabinet . "This decision demonstrates the growing nature of Ontario's economy and the ability of its residents to contribute to that growth." "This announcement reflects both Dell's continuing growth and the success of its operations in Canada, where we are the leading provider of PC-based systems(a), including the Edmonton, Alberta customer contact center that began operations last fall," said Lawrence Pentland, vice president and general manager, Dell Americas International. Bob Chiarelli Robert (Bob) Chiarelli (born September 24, 1941 in Ottawa, Ontario, Canada) is a Canadian politician. He served in the Ontario Legislative Assembly from 1987 to 1997, and served as regional chair and then mayor of Ottawa, Ontario from 1997-2006. , Mayor of Ottawa, said, "Dell's decision proves that our commitment to developing and retaining skilled labour pays dividends. Dell's customer contact center not only diversifies the region's employment base, but brings the strength of a global company to contribute to the region's global competitiveness." "This is the start of a great partnership between Dell and the community of Ottawa. The addition of this customer contact center will allow us to efficiently meet the needs of our North American customers," said Karen Quintos, vice president and general manager of Dell Americas Contact Centers. Recruiting and hiring for selected management and professional positions in human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , training and facilities will begin this fall. Dell will begin hiring skilled technicians this winter; these technicians will provide support for hardware and software issues. Some positions will call for bilingual capabilities. Area residents interested in employment opportunities should visit the Dell Web site at www.dell.com/ottawa. In October 2004, the company opened a customer contact center in Edmonton, Alberta. In addition to facilities in Canada, Dell Americas has customer contact centers in Central Texas; Middle Tennessee “Middle Tennessee” redirects here. For the university in Murfreesboro, see Middle Tennessee State University. Middle Tennessee is a distinct portion of the state of Tennessee, delineated according to law as well as custom. ; Roseburg, Oregon; Twin Falls, Idaho
Oklahoma City is the capital of the U.S. state of Oklahoma. The county seat of Oklahoma County, the city is the 30th largest city in the U.S. ; San Salvador, El Salvador; and Panama City, Panama. About Dell Canada Inc. Headquartered in Toronto, Ontario, Dell Canada Inc. is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Dell Inc. Dell Canada is among the leaders in desktop products, notebooks, servers, storage and services, and has offices in Toronto, Montreal, Ottawa and Edmonton. Information on Dell Canada and its products can be obtained on the World Wide Web at www.dell.ca. About Dell Dell Inc. (NASDAQ:DELL) is a trusted and diversified information-technology supplier and partner, and sells a comprehensive portfolio of products and services directly to customers worldwide. Dell, recognized by Fortune magazine as America's most admired company and No. 3 globally, designs, builds and delivers innovative, tailored systems that provide customers with exceptional value. Company revenue for the past four quarters was $51.1 billion. For more information about Dell and its products and services, visit www.dell.com. Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others. (a) According to IDC Worldwide Quarterly PC Tracker, May 31, 2005 |
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