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Deleting spam costs businesses billions.


Nearly 80 percent of e-mails sent worldwide are spare, and research has shown that junk junk

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 communications can cost billions--and not just because companies have to buy extra computer capacity to cope with the influx of e-mails. The time employees spend deleting junk e-mail See spam.  costs companies nearly $22 billion a year, according to according to
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 a recent survey.

A random telephone survey of 1,000 adults by the National Technology Readiness Survey produced by Rockbridge Associates Inc. and the University of Maryland's Center for Excellence in Service revealed that 75 percent of Internet users Internet user ninternauta m/f

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 receive spam E-mail that is not requested. Also known as "unsolicited commercial e-mail" (UCE), "unsolicited bulk e-mail" (UBE), "gray mail" and just plain "junk mail," the term is both a noun (the e-mail message) and a verb (to send it).  daily. The average number of spare messages received per day is 18.5 and the average time spent each day deleting them is 2.8 minutes. The study found that the loss in productivity equals $21.6 billion per year based on average U.S. wages.

According to the study, 14 percent of spare recipients read messages, and 4 percent actually purchased something advertised by junk e-mails in the past year.
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No portion of this article can be reproduced without the express written permission from the copyright holder.
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Title Annotation:UP FRONT: News, Trends & Analysis
Author:Swartz, Nikki
Publication:Information Management Journal
Article Type:Brief Article
Geographic Code:1USA
Date:May 1, 2005
Words:164
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