DecisionOne and PEAK Technologies Partner to Provide Comprehensive Multi-Vendor Support to Customers.

Business Editors/High-Tech Writers

FRAZER, Pa.--(BUSINESS WIRE)--July 29, 2003

OneSource Field Deployment Provides IBM Peripheral Support to PEAK's Nationwide Customers and PEAK Provides Barcode Printer Expertise for DecisionOne

DecisionOne announced today its partnership with PEAK Technologies (PEAK), a Moore Wallace company, and international systems integrator of automated identification and data collection (AIDC) systems specializing in software, hardware, peripherals, service and support.

Under this mutually beneficial partnership, DecisionOne will supplement PEAK's national field service organization to provide PEAK's customers with comprehensive IBM peripheral support. As part of PEAK's enterprise-wide service solution, DecisionOne will provide telephone support and same day on-site repair to PEAK customers' high speed, high capacity, IBM printers connected to mission critical mainframe and midframe systems. PEAK will provide DecisionOne with support for barcode systems, laser, line matrix, and desktop printers to customers who have mixed printer environments. This partnership allows both PEAK and DecisionOne the ability to provide their respective customers with comprehensive service and support solutions.

As the AIDC environment grows increasingly competitive, PEAK has been a pioneer in adapting new technologies and addressing the evolving support requirements of its customers for over 25 years. According to George Newton, Vice President of Field Services for PEAK, "We recognized that by supporting our customers' entire AIDC system, including the IBM peripherals, we would increase the total value proposition for our customers, increase customer loyalty and satisfaction, and create a competitive advantage for PEAK. At the same time, we can offer DecisionOne a cost effective service solution for their desktop line, laser and thermal service customers."

Newton states, "We look forward to a long standing relationship with DecisionOne. They have increased their focus on customer value and service quality. DecisionOne's high customer satisfaction ratings, national coverage capabilities, skilled technicians, and proven technical ability with IBM peripheral support made them a logical choice for this partnership."

According to Christopher Larsen, Executive Vice President of Sales and Marketing at DecisionOne, "PEAK's national field service organization is one of the largest independent printer and barcode technologies maintenance providers in North America and has earned some of the highest customer satisfaction ratings in the industry. We are pleased to be a part of PEAK's enterprise-wide service solution, expanding PEAK's scope of services to include high-quality IBM peripheral support and to provide PEAK customer's with the world-class service they expect. We are also excited about the opportunity to leverage PEAK's printer expertise to complement our solutions."

About PEAK

PEAK Technologies, a Moore Wallace company (TSE, NYSE:MWI), is an international systems integrator of automatic identification and data collection (AIDC) equipment and systems. Our systems integration specialists and factory-trained technicians are experts in wireless radio frequency network and ERP integration solutions, enterprise printing, bar code scanning, mobile computing, terminal and software technologies. PEAK's primary applications include solutions for warehousing, manufacturing, distribution and field-based operations. PEAK's market leadership and strong financial management provide you with stability and assurance that your solutions are delivered with long-term support. Headquartered in Columbia, Maryland (USA), PEAK Technologies has more than 800 employees with locations throughout the United States, Canada, Mexico and Europe. For more information, visit www.peaktech.com, email [e-mail], or call PEAK at [phone]. Moore Wallace Incorporated and its subsidiaries serves customers throughout the United States, Canada, Europe and Latin America with innovative products, value-added services, and technology-based, digital and print solutions to meet their business communications needs.

About DecisionOne

Headquartered in the Philadelphia suburb of Frazer, Pennsylvania, DecisionOne serves leading companies and government agencies with tailored information technology support services that maximize the return on IT investments, minimize capital and infrastructure costs and optimize operational effectiveness. With more than 4,000 technology professionals, an extensive, geographically distributed network of service locations, and comprehensive OneSource solutions, DecisionOne provides the coverage, availability and response to satisfy the technology support needs of its clients' employees and customers. More information on DecisionOne services can be found on the company's website at www.decisionone.com.

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