DecisionOne Realizes Return on Investment of 1150% in the First Year with State-of-the-Art CRM from salesforce.com.

Business Editors/High-Tech Writers

SAN FRANCISCO--(BUSINESS WIRE)--March 8, 2004

Business Services Provider Hits Breakeven Point Four Months after

Implementation, Impacting Profits by More Than $300,000 Monthly

Salesforce.com, the global leader in on demand customer relationship management (CRM) services, today announced that DecisionOne, North America's largest independent provider of technology support services, has generated a return on investment of more than 1150% over the past year, due in significant part to salesforce.com's state-of-the-art CRM service.

DecisionOne deployed salesforce.com's on demand CRM solution within 30 days of choosing salesforce.com over Siebel (Nasdaq:SEBL) and SAP (NYSE:SAP). Using standard industry analyst methodology, an internal study has determined DecisionOne reached the breakeven point in its CRM investment just four months after implementation. DecisionOne estimates that the major revamping of its sales processes, including installing new management, refining strategy and market positioning, replacing more than half of the sales team and implementing salesforce.com is positively impacting profits by more than $300,000 monthly.

"Thanks to the insight salesforce.com provides into our pipeline and account relationships, we have substantially increased our win rates, average deal sizes, renewal rates and add-on businesses," said Frank Tait, vice president of marketing for DecisionOne. "Going with salesforce.com was one of the best decisions we've made."

DecisionOne's 154-person team is using salesforce.com's proven features, intuitive user interface and state-of-the-art functionality to maintain and share up-to-the-minute customer and prospect information. Its national account teams access information, collaborate and respond to customer needs in real time.

The ability to run its operations on real time data has generated immediate benefit. The sales team increased its efficiency, and senior management has much greater insight into its prospect and sales data. The result has been a 68% increase in DecisionOne's new deal win rate, as well as a more accurate revenue forecast.

With salesforce.com, management can also track high-level, real-time customer information and then drill down to explore more granular data such as baseline revenue by account or renewals by account. DecisionOne has realized additional profit impact through a 73% increase in the value of add-on deals.

"DecisionOne's experience demonstrates the incredible value that can be generated by state-of-the-art on demand CRM from salesforce.com," said Marc Benioff, chairman and CEO, salesforce.com. "As the clear market leader, we will continue to deliver proven functionality and capabilities along with the best user experience that makes salesforce.com a success with thousands of customers every day."

A complete breakdown of DecisionOne's CRM ROI, as well as information on intangible benefits not included in the ROI calculation, is available through http://www.salesforce.com/us/customers.

About salesforce.com

Salesforce.com is the global leader in on demand customer relationship management (CRM) services. It offers the award-winning salesforce.com family of on demand solutions for integrated sales force automation, customer service and support, marketing automation, document management, contract management, and analytics to help companies meet the complex challenges of global customer communication. It has also introduced sforce 2.0, the salesforce.com on demand application server that will change how applications are built as significantly as salesforce.com changed how applications are delivered. Sforce 2.0 allows developers to rapidly create, build and deploy new on demand applications that are hosted by salesforce.com. Salesforce.com has received considerable industry recognition, including Editors' Choice and two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, two SIIA Codie Awards for best CRM, Editors' Choice from TMC Labs, Computing Magazine's Enterprise Product of the year for 2003, Forbes Magazine's "Best of the Web," a Webby Business Award and the 2003 US Chamber of Commerce Corporate Stewardship Award. The company has more than 9,000 customers and 130,000 subscribers running its services in 11 languages. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia. For more information please visit www.salesforce.com or call 1-800 NO-SOFTWARE.

About DecisionOne

Headquartered in the Philadelphia suburb of Frazer, Pennsylvania, DecisionOne serves leading companies and government agencies with tailored information technology support services that maximize the return on technology investments, minimize capital and infrastructure costs and optimize operational effectiveness. With more than 4,000 technology professionals, an extensive, geographically distributed network of service locations, and comprehensive OneSource solutions, DecisionOne provides the coverage, availability and response to satisfy the technology support needs of its clients' employees and customers. More information on DecisionOne services can be found on the company's website at www.decisionone.com.

Salesforce.com is a registered trademark of salesforce.com, inc., San Francisco, California. Other names used may be trademarks of their respective owners.