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DecisionOne Logistics and Repair Facilities Earn ISO 9001-2000 Certification; ISO Registration Affirms DecisionOne's Commitment to Service Quality and Customer Satisfaction.


Business Editors/High-Tech Writers

FRAZER, Pa.--(BUSINESS WIRE)--Sept. 16, 2003

DecisionOne, a leader in information technology (IT) service and support, announced today the ISO (1) See ISO speed.

(2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI.
 9001-2000 certification of its national Logistics and Repair facilities. Based on customer satisfaction and procedural compliance to customer expectations, this ISO certification affirms that all four DecisionOne Logistics facilities including Grove City, Ohio Grove City, founded in 1852, is a city in Franklin County, Ohio, United States. The population was 27,075 at the 2000 census. It is a suburb of Columbus. In 2006, the population was estimated to be 31,820[1], and Grove City continues to be one of the fastest-growing ; Northboro, Massachusetts; Great Valley, Pennsylvania; and Hayward, California Hayward is a city located in the East Bay in Alameda County. The sixth largest city in the San Francisco Bay Area, it is one of the larger suburbs of Oakland. As of the 2000 census, the city population was 140,030. The estimated population in 2007 is 155,312.  are in compliance with the standard's requirements for quality management.

DecisionOne's Logistics and Repair services enable customers to focus their IT resources on core strategic and tactical initiatives that produce business and shareholder value, rather than on costly and difficult-to-operate parts and repair depots and time-consuming hardware preparation and configuration projects. DecisionOne's national Logistics and Repair facilities provide repair, refurbishment, inventory and logistics management Logistics Management is that part of Supply Chain Management that plans, implements, and controls the efficient, effective, forward, and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet , and systems integration services.

"DecisionOne is committed to delivering consistent, efficient, and quality services and support to its customers," says Tom Praschak, Vice President, General Manager, Logistics and Repair Services for DecisionOne. "The ISO 9001-2000 certification is one of several ways that we measure our service delivery performance and processes to ensure our customers' IT products operate more reliably, effectively, and economically."

The ISO (International Organization for Standardization International Organization for Standardization (ISO)

Organization for determining standards in most technical and nontechnical fields. Founded in Geneva in 1947, its membership includes more than 100 countries.
), a worldwide federation of national standards bodies Following are some of the standards bodies defined in this database. For Windows users of CDE, look up Lessons/Review/Associations. For Web users of CDE's online HTML version, review the Lessons list at the bottom of the definition.

Organization Covers ANSI U.S.
, develops and publishes the ISO 9000 family of standards including ISO 9001-2000. The ISO 9001-2000 represents an international consensus of good management practices to ensure that certified organizations can consistently deliver the products and/or services that meet their customers' quality requirements. ISO standards This is a list of ISO standards that are discussed in Wikipedia articles. For a list of all the more than 16,000 ISO standards (as of 2007), see the ISO Catalogue.

About 300 of the standards produced by ISO and IEC's Joint Technical Committee 1 (JTC1) have been made freely/publicly
 provide guidelines on what constitutes an effective quality management system and create a model against which this system can be audited to give the organization and its customers assurance that it is operating effectively.

About DecisionOne

Headquartered in the Philadelphia suburb of Frazer, Pennsylvania Frazer, Pennsylvania may mean: Places
  • A community in East Whiteland Township, Pennsylvania
  • Frazer Township, Pennsylvania
, DecisionOne serves leading companies and government agencies with tailored information technology support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services  that maximize the return on IT investments, minimize capital and infrastructure costs and optimize operational effectiveness. With more than 4,000 technology professionals, an extensive, geographically distributed network of service locations, and comprehensive OneSource solutions, DecisionOne provides the coverage, availability and response to satisfy the technology support needs of its clients' employees and customers. More information on DecisionOne services can be found on the company's website at www.decisionone.com.
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Publication:Business Wire
Date:Sep 16, 2003
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