DecisionOne Launches DoneAtHome.com the Only National, Multi-Brand, Computer Support Service for the Consumer.Business Editors/High-Tech Writers FRAZER, Pa.--(BUSINESS WIRE)--Aug. 19, 2003 DecisionOne's DoneAtHome(SM) Delivers Professional Technical Support for Consumers on the Phone or in the Home DecisionOne announced today the launch of its web-based DoneAtHome(SM) computer support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , the first national source of multi-brand, in-home computer support and help desk services for consumers and small businesses. Consumers can schedule an in-home visit or request technical support on-line 24/7 at www.doneathome.com. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. ConsumerReports.org, "Of the 13.6 million desktop PCs sold in 2002, an estimated 1.9 million had serious problems within the first month of ownership, with some 544,000 of these totally inoperable inoperable /in·op·er·a·ble/ (in-op´er-ah-b'l) not susceptible to treatment by surgery. in·op·er·a·ble adj. Unsuitable for a surgical procedure. when the buyer set up the machine. Consumer Reports estimates that some 150,000 desktop PCs sold in 2002 were lemons--meaning their owners had to replace three or more components during their first 16 months of life. Manufacturers seldom send repair technicians out on house calls to fix defective defective adj. not being capable of fulfilling its function, ranging from a deed of land to a piece of equipment. (See: defect, defective title) equipment--the first service call alone can plunge The term Plunge has multiple meanings:
Software is also problematic. Consumer Reports magazine states, "Sooner or later, you'll find yourself among the estimated eight million consumers per year who get snagged snag n. 1. A rough, sharp, or jagged protuberance, as: a. A tree or a part of a tree that protrudes above the surface in a body of water. Also called sawyer. See Regional Note at preacher. b. A snaggletooth. by trouble serious enough to prompt a cry for help to technical support." "DecisionOne developed DoneAtHome to meet the growing demand for professional home-based computer support services," says Sarah Napier, Director of Consumer Marketing at DecisionOne. "DecisionOne has been serving the IT needs of Fortune 1000 organizations for over 35 years. Providing telephone help desk and on-site technical support to the consumer was a natural progression that occurred over time. Our clients in retail and manufacturing markets were seeking ways to provide expert computer hardware and software services and support solutions to their customers in the home. DoneAtHome and DoneAtHome.com was created to address this growing need, leveraging the experience, expertise, and resources of DecisionOne, the leader in IT support solutions." The www.doneathome.com website allows DecisionOne to directly reach the consumer and small business market. DecisionOne's DoneAtHome has the resources, experience, and infrastructure to deliver professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. on a national level to consumers with multi-vendor support requirements. "PCs, printers, and other devices in the typical U.S. household are manufactured by different companies and were purchased from a variety of sources," says Ron Silliman, Principal Analyst at Gartner. "Large organizations struggle with having to obtain support from multiple providers. For individuals, the task can be especially daunting daunt tr.v. daunt·ed, daunt·ing, daunts To abate the courage of; discourage. See Synonyms at dismay. [Middle English daunten, from Old French danter, from Latin , particularly when a problem may appear to involve more than one system." DoneAtHome provides 24/7 telephone help desk support and national, on-site technical services to assist with home desktop and notebook PCs, printers, peripherals, and software-related problems. Telephone help desk services are available 24/7 to assist consumers with installation, configuration, Internet access See how to access the Internet. , and how-to questions. DoneAtHome's national on-site repair services include hassle-free PC and network installation, hardware repair, PC tune-up, and technical assistance. For 24-hour information or to schedule an appointment, call toll-free 1-800-939-4425 or go to www.doneathome.com. About DoneAtHome(SM) DecisionOne created DoneAtHome to meet the growing need for home-based computer support services. DecisionOne has leveraged its 40-plus years of experience in IT service and support, skilled base of service technicians, and existing infrastructure to create DoneAtHome, the first national source of multi-brand in-home computer support services for consumers and small businesses. DoneAtHome is the one source for professional technical support for consumer computing computing - computer needs, on the phone or in the home. Telephone support is available on a per-incident basis or through an annual service agreement. DoneAtHome technical support representatives are available 24/7 to help customers resolve installation, upgrade, connectivity, and other issues with home PCs and printers. DoneAtHome also provides at-home repair, PC tune-up, installation, upgrades, configuration, and other services at a fixed or hourly rate. For more information on DoneAtHome visit www.doneathome.com. About DecisionOne Headquartered in the Philadelphia suburb suburb, a community in an outlying section of a city or, more commonly, a nearby, politically separate municipality with social and economic ties to the central city. In the 20th cent. of Frazer, Pennsylvania Frazer, Pennsylvania may mean: Places
|
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion