DecisionOne Deploys Salesforce.com for Online Sales Force Automation.Business Editors/High-Tech Writers SAN FRANCISCO--(BUSINESS WIRE)--Sept. 9, 2002 Leader in IT Support Standardizes Its 120 Person North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. Sales Team on Salesforce.com's Enterprise Edition Salesforce.com, the market leader in online customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ), today announced that DecisionOne, the largest independent provider of technology deployment and support for the digital world, has standardized its North American sales operations on salesforce.com's Enterprise Edition. With 4,000 employees throughout North America, DecisionOne chose salesforce.com for its rapid, cost-effective deployment and ability to offer offline access for its mobile sales personnel. After an implementation period of approximately 25 business days, DecisionOne was up and running on salesforce.com and able to create a singular, company-wide view of its sales process. Prior to implementing salesforce.com, DecisionOne utilized a variety of different non-integrated tools to capture sales and customer information. This process made it challenging and time consuming to generate accurate, comprehensive reports on demand. The company realized it needed a single, centralized system to be used by the entire sales team in order to maintain up-to-date customer information and be able to share it with others on a real-time basis. To meet the aggressive implementation timeline, DecisionOne needed a solution that would not put additional demands on its IT resources. "We needed an online CRM solution that delivered immediate benefit to our sales team without any barriers like high cost, long implementation, or the complex design of traditional CRM products," said Chris Larsen, executive vice president of sales and marketing for DecisionOne. "Salesforce.com delivers an easy-to-use tool that our employees require to be effective, along with the reporting functionality that helps executive management assess and grow our business -- all without requiring any significant, upfront investments in software, hardware or consultants." "Savvy organizations like DecisionOne are realizing that online CRM provides the functionality they need without the cost and lengthy implementation of conventional CRM applications," said Marc Benioff, chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of salesforce.com. "We are pleased that DecisionOne selected salesforce.com, and is benefiting so quickly from the power and ease of the Enterprise Edition." Salesforce.com currently has more than 5,000 customers for its online CRM solution, including global leaders such as Le Meridien, Autodesk, and USA Today. Salesforce.com delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, salesforce.com has added more CRM customers than Siebel (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), PeopleSoft (Nasdaq:PSFT PSFT PeopleSoft (stock symbol) PSFT Progressive Saturation Fourier Transform PSFT Prosoft-Technology, Inc ), Oracle (Nasdaq:ORCL ORCL Oracle (stock symbol) ), and SAP (NYSE NYSE See: New York Stock Exchange :SAP) combined. About salesforce.com Salesforce.com builds and delivers enterprise applications as scalable online services. The salesforce.com product suite -- Professional Edition, Enterprise Edition, and Offline Edition -- gives companies a complete 360-degree view of the customer. The company's award-winning CRM solutions provide integrated online sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. , customer service and support management, and marketing automation applications to help companies meet the complex challenges of global customer communication. Salesforce.com has received considerable recognition in the industry, including two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Red Herring Red Herring A preliminary registration statement that must be filed with the SEC describing a new issue of stock (IPO) and the prospects of the issuing company. Notes: 100, Upside Hot 100, Investor's Choice Award from Enterprise Outlook, Editor's Choice from TMCLabs, Top 10 CRM Implementation from Aberdeen Group, and InfoWorld's 2001 CRM Technology of the Year. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia. Salesforce.com customers include Autodesk, Bertelsmann Services, Dow Jones Newswires Dow Jones Newswires is the real-time financial news organization owned by Dow Jones. Founded in 1882, its primary competitors are Bloomberg L.P. and Reuters. The company reports more than 420,000 subscribers -- including brokers, traders, analysts and fund managers -- as of July , Ericsson Microelectronics, Fujitsu Technology Solutions, Kikkoman Corp., Le Meridien, Paymentech, PMI See Private Mortgage Insurance. Mortgage Insurance, Putnam Lovell NBF NBF National Bank Financial NBF National Business Furniture NBF Norsk Bibliotekforening NBF Norges Blindeforbund NBF National Biosafety Framework NBF National Book Festival NBF Neutral Buffered Formalin NBF New Best Friend , Siemens PT&D, Suntory Foods, Textron Fastening Systems, USA Today and Wachovia. About DecisionOne Serving more than 50 percent of Fortune 1000 companies, DecisionOne is dedicated to providing technology deployment and support for the digital world and is the largest independent provider of multivendor information technology services in North America. The company offers a variety of services to assist companies in managing their technology infrastructures to compete in the digital marketplace, including Planning & Consulting Services, Call Center Services, Deployment & Support Services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , Network Services and Logistic Services. Headquartered near Philadelphia, Pa., the company employs more than 4,000 professionals, providing technology support to customers across North America through an extensive network of service locations. More information on DecisionOne services can be found on the company's Web site at www.decisionone.com (http://www.decisionone.com/). |
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