Dealer Preferred Warranties Improves Customer Service and Call Handling with NEC's Elite IPK II.SIP Trunking Connection Reduces Costs and Enables Improved Manageability for Growing Call Center IRVING, Texas Irving (pronounced 'er-ving') is a city located in the U.S. state of Texas within Dallas County. According to the 2000 U.S. Census, the city population was 191,615; the 2006 estimate was 201,927 according to the North Central Texas Council of Governments, and 196,084 according to -- NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. Unified Solutions, Inc., a leading provider of VoIP and data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. , today announced that Dealer Preferred Warranties, an automobile extended-warranty provider in Shawnee, Kansas Shawnee is a rapidly growing city located in northwest Johnson County, Kansas, United States and is a western suburb of Kansas City, Missouri. The population was 47,996 at the 2000 census. , has selected NEC's Elite IPK IPK Institut für Pflanzengenetik und Kulturpflanzenforschung Gatersleben (Institute of Plant Genetics and Crop Plant Research) IPK International Prototype Kilogram IPK Intractable Plantar Keratosis IPK In-Process Kanban II key telephone system with InACD (Automatic Call Distribution) for improved management of its customer service processes and more efficient call distribution among agents. NEC worked with Band-Tel, a leading worldwide provider of Session Initiation Protocol (protocol) Session Initiation Protocol - (SIP) A very simple text-based application-layer control protocol. It creates, modifies, and terminates sessions with one or more participants. Such sessions include Internet telephony and multimedia conferences. It is described in RFC 2543. (SIP) trunking services, to install a SIP Trunking connection aimed at reducing costs and maintaining a high Quality of Service (QoS). Batts Communications Services, an NEC Associate Dealer, completed the installation in February 2007. Since deployment of the Elite IPK II system and SIP trunking services, Dealer Preferred Warranties has realized more than a 10% reduction in telecom costs in addition to the enhanced manageability and scalability of the system, resulting in improved customer service. The Elite IPK II is a versatile communications platform, supporting both traditional voice and VoIP on a single processor. It offers the deployment of traditional circuit switched technology, VoIP, or any combination, all from one system for a cost-effective solution that is designed to help customers adopt next-generation IP communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. , as their business requires. The IPK II is an ideal solution for small businesses looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. the functionality of a traditional key system, as well as for medium-sized organizations with hybrid IP/PBX operations or remote users. With the ability to scale to support high-end business applications in a digital, IP or mixed environment, the IPK II is designed to deliver cost savings, improved customer service, increased productivity and to grow with the end-user's organization. BandTel's SIP trunking solutions are designed to ensure toll-quality transmission of VoIP calls worldwide. Combined with NEC's IPK II, BandTel's SIP trunking services provide a flexible and scalable solution for small-medium businesses seeking to streamline voice and data communications through a single network infrastructure. The result allows end-users to seamlessly transition to VoIP, gain access to enhanced network services An umbrella term for advanced communications services. Until the mid-1990s, everybody knew what "enhanced services" meant. They were voicemail, "one number follow me," prepaid calling card or voice-actuated call control, all offered by a carrier or service provider in a circuit-switched and reduce telecommunications charges. "We're extremely pleased that the NEC IPK II system is working flawlessly and were particularly impressed by the quick response and top level of customer service from Batts Communication, NEC and Band-Tel," said Kurt Niemackl, president, Dealer Preferred Warranties. "The installation was seamless and was completed in record time, allowing us to spend more time focusing on our customer service and business objectives." The Elite IPK II InACD allows for even distribution of calls among employees and provides initial and repetitive announcements that encourage callers to remain online. Preventing callers from hanging-up reduces lost calls and maximizes employee staffing. If they choose, callers also have the option to leave a message and receive a callback An authentication technique that calls the sender back. After connection is made, the receiving side breaks the connection and calls the sender to ensure that the logon was made from the authorized computer. Callback prevents a stolen ID and password from being used on a different machine. from an agent. A PC-based supervisor with reports feature can be used for agent scheduling, business analysis and improved scheduling efficiency. "Growing companies such as Dealer Preferred Warranties require a telecommunications system that can expand with their business and protect their initial technology investment," said Chris Dunk, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of BandTel. "We are pleased to work with NEC and Batts Communications to provide customers with a reliable, flexible and cost-effective solution and the highest level of customer service to meet all of their business needs." For more information, visit www.necunified.com. NEC is a registered trademark of NEC Corporation |
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