Day Three of Call Center Conference Features ``Crazy Recipes'' for Success.Business Editors/High-Tech Writers ICCM ICCM International Conference on Chemicals Management ICCM International Call Center Management ICCM International Centre for Culture and Management ICCM International Committee on Composite Materials ICCM International Council of Catholic Men 2002 CHICAGO--(BUSINESS WIRE)--July 31, 2002 The 14th Annual International Call Center Management (ICCM) Conference and Exposition exposition or exhibition, term frequently applied to an organized public fair or display of industrial and artistic productions, designed usually to promote trade and to reflect cultural progress. featuring CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Solutions and showcasing the latest software, equipment, technologies, applications and services for call centers, help desks and the enterprise front office is meeting this week at the Lakeside Center at McCormick Place McCormick Place is an enormous exposition complex located in Chicago, Illinois. .
Today's Highlights
8:30 A.M. Keynote The Crazy Recipes Behind the Success
of the Best
Jackie Freiberg and Kevin Freiberg,
Freibergs.com
10 A.M. Awards 4th Annual Users Choice and Star Users
Awards
10:30 A.M. - 5 P.M. Exhibit Hall Open
11 A.M. - 2:45 P.M. Industry Forums
Future Technology of Tech Support
Speech Technology Industry Forum
11 A.M. - 5 P.M. Application Showcase Theater
The complete conference schedule is available at www.iccm.com. Thousands of managers and executives will see hundreds of new products, attend educational seminars and network during the conference and trade show. More than 175 companies are exhibiting exhibits at the event. Principal sponsors of ICCM are: Aspect, Blue Pumpkin pumpkin, common name for the genus Cucurbita of the family Cucurbitaceae (gourd family), a group that includes the pumpkins and squashes—the names may be used interchangeably and without botanical distinction. C. , e-talk Corp., Oracle, PeopleSoft, SAP and Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. Inc. The Customer Learning Conference is sponsored by Witness Systems. Press Room Sponsor: eTelecare At booth, #946, eTelecare will demonstrate its service quality through videoconferences with its Manila Manila (mənĭl`ə), city (1990 pop. 1,601,234), capital of the Philippines, SW Luzon, on Manila Bay. Manila is the center of the country's largest metropolitan area, its chief port, and the focus of all governmental, commercial, industrial, CSAs. The booth is part of ICCM's Offshore/Outsourcing Pavilion, which debuts in 2002 with more than 20 companies from high-growth markets such as the Philippines, India and the Caribbean. As a major offshore provider, eTelecare will have a presence at pavilion's Philippine booth (#947) as well. Journalists should visit the eTelecare-sponsored press room for snacks, news releases, press conferences and computer access. For more information, contact Natalie Fischer Fi·scher , Hans 1881-1945. German chemist known for his research on the components of blood. He won a 1930 Nobel Prize for his work on the synthesis of hemin. at 626/256-7584. The company looks forward to seeing you there. About Customer Contact Week The 4th Annual Customer Contact Week is the colocation of three leading industry events creating the largest gathering of its kind for customer contact and customer relations management professionals. More than 5,000 industry professionals are expected to attend this year's conference and exposition showcasing the latest software, equipment, technologies, applications and services for call centers, help desks and the enterprise front office. Call Center Management Conference & Exposition (ICCM) ICCM -- Chicago is the world's largest and most comprehensive event for call center managers. Now in its 14th year, ICCM provides an opportunity for professionals in the call center, e-commerce and customer service arenas to get up to speed on new developments, learn the secrets of effective strategy and management, assess cutting-edge technology and make invaluable industry contacts from around the world. Customer Relationship Management Solutions Conference & Exposition The CRM Solutions Conference and Exposition focuses on how companies can manage and profit from an efficient and effective understanding of the total view between an organization and its customers in an e-business environment. It is geared toward sales, marketing, customer service and business executives. Customer Learning Conference & Demo In partnership with The MASIE Center, this conference addresses how organizations can use e-learning or collaborative technologies to improve customer relationships. About Advanstar Communications ICCM is produced and managed by the Call Center & CRM Group, a division of the Advanstar Technology Group which is a comprehensive portfolio of market-leading publications, events and Web sites, reaching more than 1.5 million technology buyers worldwide. Advanstar Communications Inc. is a worldwide business information company serving specialized spe·cial·ize v. spe·cial·ized, spe·cial·iz·ing, spe·cial·iz·es v.intr. 1. To pursue a special activity, occupation, or field of study. 2. markets with high-quality information resources (1) The data and information assets of an organization, department or unit. See data administration. (2) Another name for the Information Systems (IS) or Information Technology (IT) department. See IT. and integrated marketing solutions. Advanstar has 92 business magazines and directories, 79 exhibitions and conferences, numerous Web sites and a wide range of direct marketing, database and reference products and services. Advanstar serves targeted market sectors in such industries as art, automotive, beauty, collaboration/e-learning, CRM/call center, digital media, entertainment/marketing, fashion & apparel, health care, Internet/e-business, manufacturing and processing, pharmaceutical, powersports, science, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. and travel/hospitality. The company has more than 1,300 employees and currently operates from multiple offices in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Europe and Asia. For more information, visit www.advanstar.com. |
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